Could I receive a review on my suspension or an appeal

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community and Merry Christmas.

Hello Sav, I'm sorry for what happened regarding your account, we would like to set your expectation about this situation.

Enforcement is a department apart from this Community and Xbox service and is not possible for us to access to your account and Enforcement details to check our handle with your ban or suspension.

As this forum is public viewing and unfortunately as independent consultants we do not have access there is some data or your account, we cannot specify the actual reason or verify precisely what the reason for your suspension or ban or remove your ban and suspension.

Types of Xbox enforcement actions

https://support.xbox.com/en-us/help/family-onli...

Xbox device suspensions and bans

https://support.xbox.com/en-us/help/family-onli...

Unfortunately in cases like this not even Xbox support can help you and not all types of suspensions or bans are available for an appeal.

I have already done this and my appeal has been denied and I believe you have put much effort in reviewing my appeal and the reason for my permanent suspension

Hello!

Did you receive notice of a suspension? You can check if you have one, what kind, and the duration by going to enforcement.xbox.com If your suspension for longer than 24 hours, you can also appeal it by going to How Do I? And Submit case review.

Hello Katelyn C! My name is Jeremy and I’m happy to help you with your question.

I’m sorry to hear that.

Was the suspension temporary or permanent?

Temporary suspensions cannot be appealed as they are reviewed before the suspension is issued.

You should have received an email stating the length of the suspension and the reason for it.

Thank you for reaching out to the community forums, I hope you have a good rest of your day.

Regards,

I received a email earlier this evening informing me that my account had been permanently banned due to 18+ content. I haven't accessed the social side of my Xbox account in well over a few months, so I'm assuming my account was hacked. I have since changed security measures and filed an appeal to the suspension. What else can I do at this point? Will my case be reviewed with the type of suspension I received? Will I have to start over and abandon a 10+ year old account with thousands of hours, countless paid for games and memories? I tried contacting support and they Directed me to here as another option with my appeal process.

Support was incorrect to send you here as an appeal option. Unfortunately they typically do that when they dont know what else to tell you.

These forums are 99% just gamers such as yourself and the enforcement team doesnt look here. The case review process is the only way to get in touch with the enforcement team about a ban/suspension. You'll have to wait for them to respond to your case review.