Correct email

Discus and support Correct email in XBoX Rewards & Social to solve the problem; My email address is correct please deposit my pending points 3ef59fc5-0bac-47d9-a356-5cf0824eb881 Discussion in 'XBoX Rewards & Social' started by kaynezdaddy, Dec 21, 2016.

  1. kaynezdaddy
    kaynezdaddy Guest

    Correct email


    My email address is correct please deposit my pending points

    :)
     
    kaynezdaddy, Dec 21, 2016
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Email Correct

    Hello YourNemesis21,

    Can you confirm that your contact preference email is also correct? Your contact preference email settings can be accessed by clicking your avatar in the top right corner of this page, and from the drop down menu selecting Xbox Settings>Contact Preferences.
     
    XBLRewards8, Dec 21, 2016
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    correct email

    Hello xShadowx316,

    Our reports indicate that we have not been able to deliver messages to your address. While this does not negatively impact Rewarding, it may cause you to miss messages from our program. We are currently investigating why some users are receiving this warning despite
    confirming they have a valid email. We'll update you here once we have found the source of this issue.
     
    XBLRewards8, Dec 21, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Correct email

    Hello YungJoshyBoomin,

    This notification should go away by the end of next week. If it returns, let us know as soon as possible as it will be a more accurate indication that your emails are not being delivered.

    Regarding your deposit, there is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and
    thus aborts the process. This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received a estimate on when this problem will
    be resolved. To be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We apologize
    for the inconvenience.
     
    XBLRewards8, Dec 22, 2016
    #4
  5. XBLRewards8 Win User

    email correct

    Hello DevilshCow3,

    We have disabled the yellow light notification, and removed it from user's pages. To be clear, this notification was not an alert indicating an issue with Rewarding. We apologies for the confusion this notice may have caused.
  6. XBLRewards8 Win User

    Email is correct

    Hello The Kron,

    This notification should go away within a few days. If it returns, let us know as soon as possible as it will be a true indication that your emails are not being delivered.
  7. XBLRewards8 Win User

    Email correct

    Hello madhouse john,

    Our reports indicate that we have not been able to deliver messages to your address. While this does not negatively impact Rewarding, it may cause you to miss messages from our program. Can you roughly recall the last time you received a message from our
    program, and that you would like to receive these messages?
  8. XBLRewards8 Win User

    email correct

    Hello Gabortag,

    We have disabled the yellow light notification, and removed it from user's pages. To be clear, this notification was not an alert indicating an issue with Rewarding. We apologies for the confusion this notice may have caused.
  9. YourNemesis21 Win User

    Email Correct

    Yes, that is also correct.
Thema:

Correct email

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