Conversão errada[Translation-Wrong conversion]

alissonsantos8 · Jul 25, 2020

Olá eu tinha umove gold de 12 meses e utilizei o gamepass ultimate de 2 meses por cima e quando o gamepass ultimate acabou meu live gold não conta mais. Oque posso fazer em relação a isso?

[Translation-Hello I had 12 months of gold and I used the 2 month ultimate gamepass on top and when the ultimate gamepass ended my live gold doesn't count anymore. What can I do about it?]

:)

XBF Brad A

Hi Alisson,

Thanks for reaching out to the forums. We understand you have a issue with subscriptions. When you use an ultimate code, any time you have on other subscriptions,

converts to ultimate time. If you feel this is in error or wrong, you can request a call from support. They can assist you in looking over the subscriptions.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Brad

kardevil2

Pode estar logar conta errada amigo mais provável…

[Translation-

You may be logging in wrong account most likely friend …]

XBF Crystal P

Hi Lukas,

Thanks for reaching out! I'm sorry to hear about the current issue with your recent transaction on your account. Please

Contact Customer Support for more assistance with your recent transaction.

You can also visit this site for
Request an Xbox digital product or subscription refund.

Hope this helps.

Njal the Blue

Infelizmente, uma vez que seu Xbox Live Gold foi convertido para Game Pass Ultimate, ele não pode ser revertido. Não cancele a assinatura, pois isso vai acabar com o seu Gold Live convertido. Você pode desativar a renovação automática e quando Ultimate terminar,
você pode assinar backup para Live Gold.

[Edit - Translation] - Unfortunately, once your Xbox Live Gold has been converted to Game Pass Ultimate, it cannot be reversed.
Do not unsubscribe as this will end up with your converted Gold Live.
You can disable automatic renewal and when Ultimate is finished you can subscribe to Live Gold.

DhuPereira

* detalhe: sei que ja houve conversão para moeda local, mas os cartões ainda são vendidos. e a conversão oficial está 10 reias por 400 ms points. O Jogo continua tendo o mesmo valor de antes da conversão.

Conversão errada[Translation-Wrong conversion]