Controllers unable to control after power on

JoshuaNemecek · Jun 2, 2023

I have two controllers now that are able to turn on the console (Xbox One X), but then are not able to do anything after that. They stay on and are fully charged. Even plugging in the controllers with USB fails to establish a connection. The sync button fails to sync. How can I get these controllers to connect?

:)

andersonpassos

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good evening

The first option is to update your controller's firmware:

https://support.xbox.com/en-US/help/hardware-ne...

If not, request repair.

The joystick has a 90-day warranty, microsoft does not carry out out-of-date repairs.

If it is within the deadline, request the repair:

it is necessary to register the product on the microsoft website and open a work order.

https://support.microsoft.com/en-us/devices

if you have any questions, follow this link:

https://support.xbox.com/en-us/help/hardware-ne...

JoshuaNemecek

Two controllers stop working within a week of each other and after an update, and you're going to claim it's an independent hardware issue on both controllers? Please use your critical thinking skills and read the actual issue.

andersonpassos

For it to be the update the issue needs to occur on other users, and it still would have occurred concurrently on both controllers at the same time. As a player I can only instruct, but if you believe that the update is the problem, the only option is to wait for a new update to fix it.

XBF Eladio M

Hey sonyarios

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently experiencing difficulties with powering on your controller.

Since you are unable to power on your controller, I would recommend connecting it to a PC and try to

updating the controller to see if that helps with powering on the controller.

However, even if after connecting your controller to your PC this accessory still will not turn on then you can

request a controller replacement if your controller is still in warranty [which you will be able to verify before you can request one.

I hope this helps.

MissEdi

Hi again, Reppoc12!

Just to clarify, are you currently able to power on the console with the power button on the console itself, or are you unable to power on the console via your controller? If your controller is not syncing with your console, then
we'd recommend following the steps in the
Troubleshoot Wireless Controller guide to help troubleshoot this process.

Controllers unable to control after power on