Controllers randomly stop working mid-game

Hey there BlindBoyGrunt68 and NITRO 187.

Sorry to hear you're having trouble with controller disconnects. If a power cycle only provides a temporary solution you may want to test a different controller to see if there is any change. If you have any USB devices plugged into your Xbox One also try
removing those to see if there is any change.

If you're still having trouble please create a new thread, as this particular thread is over a year old. Thank you

similar issue. xbox light remains on and shows connected but controller is unresponsive, only solution is to shut down and reboot. Problem is that the problem does not go away. Any thoughts?

Check out other posts it seems a lot of people are experiencing similar issues including myself.

Hello!

Thank you for posting on the Xbox forums. We will be locking this thread due to it being revived by a new post. If there are any questions, discussions or issues that anyone would like to bring to our attention, please create a new thread. We
will be more than happy to answer any questions or provide solutions for any issues on your own thread.

Thank you again for posting on Xbox Forums!

Hi Kartracer247,

Thank you for posting on the Xbox forums. I'd be ahppy to help.

By the looks of it based on your description, I believe the issue lies with the controller, possibly the wireless adapter inside of the controller. In order to test this, we need to rule out your console. Go ahead and do a
hard reset and power cycle. Hold down the power button on the console
for about 10 seconds until it shuts down and then remove the power cable from the Xbox and the power outlet for about 2-3 minutes. Then re-connect and turn on the Xbox. If that doesn't help then you will need to try out a
soft factory reset.

1. Press the Xbox button to open the guide.
2. Select System > Settings > System > Console info.
3. Select Reset console.

Make sure to select "Keep my games & apps" and have the correct account login information plus your Wi-Fi password ready if you connect wireless because you will need to re-add the account's that were on the Xbox and re-connect to your
network during the reset.

If the controller continues to not respond randomly after that troubleshooting, I suggest getting a micro-USB cable and connect it that way. If you know anyone with an Xbox One console, try the same controller on it and see if it disconnects.

Try it out and let us know the results!