Controller works on Win10, Xbox Accessories App doesn't

sleetxz · Nov 7, 2021

Xbox Accessories App doesn't recognize controller when connected. Signed into Xbox Game Bar just to cover all basis. Successfully connected controller via USB-C cable and Microsoft Xbox Wireless Adapter for Windows 10. Controller works, able to select different options within Xbox Game Bar and Xbox Console Companion Apps, however, Xbox Accessories App doesn't recognize a controller is connected. I've gotten the same results on two different Windows 10 PC's so far. I've tried multiple USB ports with both the Wireless Adapter and USB-C cable, getting the same result. I've checked that drivers are up-to-date, which they are and I tried more than one controller. I've tried restarting the app, restarting my PC's, and uninstalling and reinstalling app. App needs an update to correct this issue.

:)

L4c3rd4

OK, that's odd. It might be a glitch with the app. You're running windows 10 on your PC? Have you tried to restore the OS on your PC?

sleetxz

Hi Vinicius,

Thanks for the reply. I'm pretty sure I had tried more than one cable over the course of a few days between both PC's, but I definitely just tried another USB-C cable I have on-hand. All USB-C's I've tried came with either my Elite controller of the Microsoft Xbox Battery Kit.

Look forward to your reply,

L4c3rd4

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey sleetxz, how are you today? Hope you're well.

Ok, might be just a glitch within the app indeed.

Just to test it, have you tried another cable?

sleetxz

Hi,

Yes, both PC's I've tried and got the same results have both been Windows 10.

So far I've tried the following:

2 Win10 PC's
Signed in to both PC's within Xbox Game Bar
All USB ports on both PC's
2 or more Microsoft branded USB-C's
2 Elite Series 2 controllers
1 Robot White Series X|S controller
1 Microsoft Xbox Wireless Adaptor for Windows 10
Restarting PC's
Restarting App
Uninstalling and reinstalling app
Checking drivers for controllers and wireless adaptors

I don't know what more troubleshooting steps anyone else could come up with. Open to suggestions however. Thanks again for the help so far.

L4c3rd4

I see. That's very strange.

Ok, yes, it is, but you can do it keeping your installed games and files intact in the process.

https://www.microsoft.com/en-US/software-downlo...

You can do it using the ISO image tool

Controller works on Win10, Xbox Accessories App doesn't