Controller wont work

beats79 · Nov 20, 2023

I havent used my xbox since June and i went to use it but the controller wont turn on or work properly (One or the other)

When i attempt to use it wirelessly and press the home button the controller will turn on and work so long as the home button is pressed button when the home button is released it will instantly cease to work, this is with new batteries all of which are put in correctly

When i attempt to use it wired the controller will connect and turn on however the sticks are over responsive and will teleport around menus, alongside this non of the buttons, bumpers or triggers work, i have tried multiple USB connectors

:)

Darhyl Amizola

I appreciate the response.

In this case, I highly suggest you check the free warranty replacement options for your controller using the link below:

https://support.xbox.com/en-US/help/hardware-network/controller/controller-warranty

Best regards,
Darhyl

beats79

Post update the controller now just repeatedly auto clicks X and Y alongside the over sensitive sticks

beats79

I will try update via PC, does this reset console delete data?

Darhyl Amizola

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox controller. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

Kindly try to update the controller's firmware using Windows PC to see if it works. Here's how:

Update your controller on Windows 10/11 by using the Xbox Accessories app:

If you don’t already have the app installed, get it in the Store:

https://apps.microsoft.com/detail/9NBLGGH30XJ3?hl=en-us&gl=SA

Open the Xbox Accessories app.
Connect your Xbox Wireless Controller by using a USB cable or the Xbox Wireless Adapter for Windows.
When the controller is connected, you'll see the message Update Required if an update is mandatory. Install the update.

Things to keep in mind:

The Xbox Accessories app is available only on Windows 10/11.
Updating the controller over Bluetooth is not supported.

If it doesn't work, try to use a different controller (or keyboard if it's not working) and perform a factory reset keep my games and apps if possible for us to isolate the issue:

Note: This will remove the profiles on your console, make sure that you remember the email and password to your account.

Press the Xbox button  to open the guide.
Select Profile & system > Settings > System > Console info.
Select Reset console.
On the Reset your console? screen, you'll see three options. Be sure to choose the Reset and keep my games & apps option so that you don’t lose any of your games and apps.

This will also help sync the data on your console properly. Once you're done, try to check if the Xbox controller will work on your console.

You may also check this link for reference:

https://support.xbox.com/en-US/help/errors/error-code-8007045d

Please take your time and let me know if it works.

Best Regards,
Darhyl

M3tal Daz3

To get your controller serviced:
https://support.xbox.com/en-US/xbox-one/accessories/wireless-controller-broken-wont-work

Controller wont work