Controller won’t stay on

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

This may mean that the issue is with your external hard drive. It may have been corrupted which is why every time to plug it into your console it causes issues.

What you can try to do is to reformat the drive to try and fix it. Please follow the steps below:

"Press the Xbox button on your controller to open the guide, and then select Profile & system > Settings > System > Storage.

Select your device, and then select Format."

Once done, remove the hard drive, then perform a power cycle, and test if the issue will still persist.

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"1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​"

Hi thanks for replying. I cant acctually pair the controller with the xbox. I pressed both pairing buttons but it won’t pair as the controller light stays black

I had a similar problem for a while and turned out to be interference from a neighbour's wifi and bluetooth set up. When they moved away it cleared up

Hi there!

Which version of the controller are you using (an Xbox One controller or an Xbox Series-controller)? I had some issues with the latter two months ago as well. Usually the easiest solution is by updating the firmware of the controller.

You can update the controller by using the Xbox Accessories-app on PC: https://www.microsoft.com/en-us/p/xbox-accessories/9nblggh30xj3

A full guide on updating your controller can be found here on the Microsoft support-page: Update your Xbox Wireless Controller | Xbox Support.

If updating your controller didn't solve the issue, you can follow the guide on the official Microsoft support-page: Connect and troubleshoot Bluetooth on your Xbox Wireless Controller | Xbox Support. If you scroll down, there is a section about possible solutions for connection issues via Bluetooth. The one under 'Troubleshoot Bluetooth issues on Windows 10 > My controller does not connect or disconnects unexpectedly when using Bluetooth' might in particular be of help.

Hope this helps and if so, happy gaming!

Hi Zb14! My name is Ricardo an independent advisor ready to help you with this situation!

First try this please

Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

Unplug the console's power cable. Wait 10 seconds.

Plug the console power cable back in.

Press the Xbox button on your console to turn on the Xbox

if that doesn't work, Try to restore keeping games and apps, please be sure that you know your account email and password:

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

On the Reset your console screen, you'll see three option use this one, be sure you remember the email and password of you're accounts:

Reset and keep my games & apps. Use this option as your primary choice when troubleshooting. It will reset the OS and delete all potentially corrupted data without deleting your games or apps. In some cases, if a corrupt game file is causing the issue you're troubleshooting, you may have to choose Reset and remove everything, but you should always start with Reset and keep my games & apps