Controller wont respond

Discus and support Controller wont respond in XBoX on Consoles to solve the problem; My xbox one controller appears to freeze up. The light stays on but nothing happens. If I reset the xbox it will work again for anywhere to all day or... Discussion in 'XBoX on Consoles' started by DanSears1, Jun 2, 2019.

  1. DanSears1
    DanSears1 Guest

    Controller wont respond


    My xbox one controller appears to freeze up. The light stays on but nothing happens. If I reset the xbox it will work again for anywhere to all day or 5 minutes. What causes this and how do I fix it?

    :)
     
    DanSears1, Jun 2, 2019
    #1
  2. DanSears1 Win User

    Controller wont respond

    I have done an update with no results.
  3. XBF Amber M Win User

    Controller wont respond

    Hi there
    DanSears1
    ,

    Thanks for the reaching out to us in the forums for this issue. By reset do you mean trying a
    power cycle
    of the console or a factory reset? Have you done some troubleshooting on the Xbox One Controller? If not, try this article:
    Troubleshoot your Xbox One wireless controller.
    This will help you pinpoint what may be going on. I also recommend trying to
    update your controller
    as the Ambassador stated.

    If the problem persists, try doing a soft factory reset of the console,
    Reset and keep games and apps to help reset the operating system and remove any potentially damaging files that may be on the OS causing this. Please note before doing this troubleshooting step, make sure to know your email and passwords for your Xbox profiles.

    Try this out and let us know the results.

    I hope that this helps out.
  4. XBF Steven R Win User

    Controller wont respond

    Hey there
    DanSears1
    ,

    Thanks for reaching out tour Forums for advice on how to deal with this issue concerning your controller not responding.

    Sorry to hear that you're experiencing problems, but if the previously posted troubleshooting steps did not resolve the problem, then it would seem that your console is in need of replacement.

    When did you get your controller?

    If you got it within 90 days, then you should be eligible for a replacement under Microsoft's manufacturers warranty for accessories.

    You can do so by visiting
    Request an Xbox controller replacement
    .

    Hope this information was helpful.

    Thanks!
  5. Allebas Win User

    Controller wont respond

    Hi again DanSears1,

    Sorry that didnt work. Did you try using the troubleshooting link posted by XBF Amber M?
  6. DanSears1 Win User

    Controller wont respond

    The reset was a power cycle. The troubleshooting guide offered no help. I have preformed a soft factory reset. I do not yet know if it was effective or not. Updates will follow.
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Controller wont respond

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