Controller won't pair

RalphJones8 · Nov 28, 2020

I posted this problem two days ago and haven't had any response, so I'll try going into more detail.

I bought an Xbox Controller+Wireless Adapter for Windows 10, model 1708,1780 for use on a Win10 PC that does not have native Bluetooth. It refuses to pair.

The Device Manager shows "XBOX ACC" present, but says there are no drivers for it. The only driver file on the Microsoft site is for Win7. I downloaded that, and it refused to load, saying parts of the driver were not present.

Trying to add the unit under "Settings->Bluetooth & Other Devices" does not show the unit.

According to the instructions, pressing the button on the adapter is supposed to turn on a blue light and start the pairing process. The adapter has the button, but there is no blue light anywhere.

I tested the unit on a Bluetooth-equipped machine, and it paired up without trouble. In other words, the unit's Bluetooth works, but its Wireless function does not.

Microsoft Support quite literally told me to go away: "This issue is not eligible for call or chat".

Can anyone offer help, or do I have to go the RMA route and forget Xbox operations until my next computer?

:)

Obsessive Power

Hi,

Normally your controller should connect automatically again once paired, even if the controller goes off or you turn off your PC. It won't pair automatically if you connect it to your PC via USB, it will need to be paired again.

Which means either your controller has a fault or it isn't playing well with your device's Bluetooth controller.

Anxiiousiy

My Xbox Wireless Controller won't connect to my Bluetooth at all but it connects by USB to my computer, it also flashes when I click the pairing button and my Bluetooth is turned on, whenever I go to the pair devices and try to pair the Xbox controller
it doesn't show up. Is there a way I can reset the controller without the console?

Its suppose to flash when pairing also what are you trying to pair it to

calamity 42o

Just spent almost 100$ on a pair of turtle beaches and still won't work. Obviously a controller or xbox one issue.

s33r

The original Xbox 360 controllers do not support traditional Bluetooth and as such won't pair. To pair a Xbox 360 controller you will need to purchase an adapter that you plug into your PC. The official one, I believe, can still be ordered on Amazon.

If you want to just straight up pair a controller to a PC without the need for an adapter, recent Xbox One controllers use normal Bluetooth and would pair without issue - https://www.pcgamer.com/xbox-one-controller-on-pc/ will
tell you how to spot which ones will support this as the original Xbox One controllers don't.

TonyRamos2970

I'm currently having the same problem. My head set won't pair up to the 1 slot when I have a controller hooked up

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