Controller turns on game then can’t do anything

When I got to the screen with the choices of reset and stuff like that I can’t do anything with my controller.

Xbox doesn’t need an update; i am on Home Screen; I can’t really load or do anything though; any actions freeze and take minutes to load games and apps or an app; can’t open anything in settings as “it takes too long to start” the xbox is horrendously slow even though i just factory reset it, and updated mind you, but everytime i turn it off i get a black screen turning it on and have to power cycle, sometimes it gets stuck on green screen but luckily for now after a few attempts i can still be brought to home screen, i just honestly can’t turn the xbox off because i don’t know if it will end up breaking again and have to factory reset it but i can’t even use the xbox as is, as everything freezes and takes forever to start or do anything, had a game download to 75% just for it to stop for some reason and i can’t pause the download or anything because it freezes and takes too long; debating opening the xbox and cleaning though it’s been cleaned before and it still eventually ends up useless; TLDR: xbox can’t be turned off or gets stuck on startup, several tries eventually show home screen but xbox is too slow to even use or do anything with

Same issue. The controller still works, as you press the Xbox button on the controller to get back to the dashboard, but you can’t control anything within the game.

So it’s not a problem with a controller, the game has a bug.

I have an external drive with a lot of games I am very worried on why I can’t connect to anything, can’t do anything

I’ve been having the same issue with my Xbox One. Ever since Xbox did an update on the controller, it crapped out. I’ve called them over and over and they haven’t been able to help me. They said my controller was faulty so I bought a new one. Same problem. The controller keeps disconnecting for no reason but the home button will remain on. I can’t turn off the Xbox with my controller, I can’t do anything with it. That has been happening for about a week. They’re sending me a new one and I’m willing to bet I’ll still have the same problem. This is total garbage and Xbox NEEDS to fix this ASAP!