Controller turns on console, but doesn't work or show up in accessories.

Hello!

I'm an independent advisor and a member of the Xbox Community.

I will be glad to help you.

Sometimes the cache stored in the console can cause these problems.

Try to perform a cache clear with the following steps.

Remove your account from the console

1. Press and hold the Power button on the front of your Xbox until the console turns off.

2. Unplug the power cord from the back of your Xbox.

3. Wait a minute, and then plug the power cord back in.

4. Press the Power button on your Xbox to turn it back on.

5. Your cache should be clear at this point.

Log back in with the account.

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.

I can't update the controller because it doesn't show up in the xbox accessories app. I also don't think the controller is damaged because I tried my Xbox One controller which was also working fine before my windows updated, and now it's having the exact same issue. When connected to my PC it just blinks for a while before turning off.

I should've mentioned that the device does not show up in device manager, and never has. My mistake. I have never connected this controller to another computer, but works fine on the console itself.

Following the steps in the link you provided doesn't work either, as the Xbox Accessories app just says 'connect an Xbox One controller to start', despite it being connected.

Hello,

Try this:

Go to the Xbox Accessories app and click on the beaker to enter test mode. Then, click the button that doesn't work. If it shows that you pressed that button it should work. If that doesn't work, try updating the controller or hard restarting the console.
Do that by holding down the xbox button for a few second until the light fully shuts off. Then after you restart the console, try using the controller. If these don't work, you may need to replace or buy a new controller.

Hope this works.

Are both of the controllers that the headsets are plugged into up to date with all of their updates? Don't forget to go into your accessory settings to check and see if the controller that the second headset is plugged into doesn't need an update. I've
also run into issues in the past with off-brand controllers having trouble connecting to headsets. Try turning the system all the way off by holding the power button on the console until the light turns off and then power it back on. Sometimes the system
just needs a good refresh to make sure that everything's working the way it should be.