Controller sync issues with Xbox Series X after recent update

Hi Codi,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues with your controllers where they get disconnected from your Xbox console. After your console update, did you update your controller's firmware as well or it's already updated prior the system update of your console?

Reasons I asked is because if your controller is having Bluetooth-related issues after a firmware update, you can choose to revert your controller to an earlier firmware version to correct the problem.

On your Xbox console, press the Xbox button to open the guide, and then go to Profile & system > Xbox Support > Get help > Help topics > Hardware & networking > Controllers > My Xbox controller has connection issues after the last update. Select Check your controller’s firmware to open the controller firmware reversion screen in the Xbox Accessories app, and then follow the instructions in the app.

Note: You can also use this link to revert your controller’s firmware on a Windows device. You will need to have the Xbox Accessories app for Windows installed for the Check your controller’s firmware link to work. If you don’t have the app, get it here: https://aka.ms/xboxaccessoriesupdateapp

Regards,

Alvaro

Hello Hyer, my name is Khaji I am the independent advisor and I will be happy to help you today.

Sorry to hear that you are having problems with your Xbox X Series. Here are some steps you can take to troubleshoot the controller sync issue.

- Try a wired connection: use a USB cable to connect your controller to the Xbox Series X and see if it connects. If it does, you can try syncing wirelessly.

- Press and hold the sync button on the back of the controller for 15 seconds until the Xbox button starts to flash, then release the button. Turn off and unplug the Xbox X Series for a few minutes, then turn it back on and try to sync the controller again.

Update your controller firmware: If your controller firmware is not up to date, you may not be able to connect to the Xbox X Series. To check for updates, navigate to Settings > Devices and Accessories > Xbox Wireless Controller > Device Information and see if a firmware update is available.

- Try a different HDMI cable or port: A faulty HDMI cable or port could be the cause of the Xbox home screen not displaying on the TV.

- Check your TV settings: make sure the HDMI port to which the Xbox X Series is connected is set to the correct input on your TV.

Best regards, Khaji

I have an issue similar to yours and identical to other users: even after OS update 10.0.22000.2656,
on Xbox Series X when some games like Doom Eternal, Crash Bandicoot 4, Psychonauts 2, Tales of Arise and Visage are launched (only Xbox Series X enhanced games and not all of them) any Xbox Series X controller incur in an input issue, with battery and with USB cable without battery: if any key or trigger is pressed rapidly it doesn't work, a sort of input lag. The issue persist in any dashboard menu or in any other game that don't give this issue, then if I turn off and turn on the controller again the problem disappear until I return to the game in background that caused the issue. Any Xbox One X controller works perfectly instead. Both Xbox Series X and Xbox Series X controller are update with the latest update. I noticed that when the issue start the usual buzzing noise of the controller change sound, a lower sound. This issue started since about 4 months after a system update. I have reported many times this issue and it has been reported by other users too.
Analog sticks and triggers calibration from the system menu is missing, an essential feature in my opinion, I'm reporting this since 3 years.

On Xbox Series X when some games like Doom Eternal, Crash Bandicoot 4, Psychonauts 2, Tales of Arise and Visage are launched (only Xbox Series X enhanced games and not all of them) any Xbox Series X controller incur in an input issue, with battery and with USB cable without battery: if any key or trigger is pressed rapidly it doesn't work, a sort of input lag. The issue persist in any dashboard menu, then if I turn off and turn on the controller again the problem disappear until I return to the game in background that caused the issue. Any Xbox One X controller works perfectly instead. Both Xbox Series X and Xbox Series X controller are update with the latest update. I noticed that when the issue start the usual buzzing noise of the controller change sound, a lower sound. If I plug any headphone with or without microphone in the Xbox Series X controller the commands are more responsive but the problem remains. I reported more and more times this problem to Microsoft since 3 months but still there isn't an update that resolve this issue with my great disappointment. I think this issue started since about 4 months after a system update, and I think the problem is the same of yours. Can you confirm this?

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

Sorry to hear you're having problems with your Xbox Series X; here are some steps you can take to troubleshoot the controller sync issue and the Xbox home screen not displaying on the TV:

1. Try a wired connection: Use a USB cable to connect your controller to the Xbox Series X and see if it connects. If it does, you can try to sync it wirelessly again.

2. Hold down the sync button on the back of the controller for 15 seconds until the Xbox button begins flashing, then release the button. Turn off and unplug the Xbox Series X for a few minutes, then turn it back on and try syncing the controller again.

3. Update your controller firmware: If your controller's firmware is out of date, it may be unable to connect to the Xbox Series X. To check for updates, navigate to Settings > Devices & accessories > Xbox Wireless Controller > Device info and see if a firmware update is available.

4. Try a different HDMI cable or port: A faulty HDMI cable or port could be the cause of the Xbox home screen not displaying on the TV. Try connecting the Xbox Series X to a different HDMI port on your TV or using a different HDMI cable.

5. Check the TV settings: Ensure that the HDMI port to which the Xbox Series X is connected is set to the correct input on your television. You can also try turning off any special TV features, such as HDR or 4K, to see if that helps.

Hopefully, one of these steps will help you resolve your problems.