Controller sync issues- need help

blackcat103199 · May 28, 2019

We have an older xbox one and just purchased a new xbox one s. we sync'd all our controllers to the one S but now want to go back and use the older xbox one and can't get even one to sync back. I've tried all the steps recommended on support sites.
the xbox one also hasnt been used in a while and the initial screen wants an software update... (can't choose start without a working controller). HELP!

I'm worried that a software update occurred on the controllers with xbox one S that is not backward compatible with the older box?

I've also unplugged the xbox S completely so they can't see it when trying to pair with the old one.

Any other suggestions?

:)

KiNGG STiCkY

If you followed all of the troubleshooting steps i suggest u call xbox customer support they may have some kind of solution for u

blackcat103199

yes. went thru all the steps outlined on support sites. strangely not working

blackcat103199

didn't know that was an option. I will try

Tomesso

Hi there,

Sorry to hear you are having this problem.

Have you tried connecting the controller with a USB cable?

If you have a micro-USB cable or the Xbox One Play & Charge Kit, you can connect your controller by using the micro-USB cable and do without batteries.

Restarting your console and controller might correct the connection issue.

Yes, all Xbox One controllers work with all of the Xbox One consoles (Xbox One, Xbox One S, Xbox One All Digital Edition, Xbox One X)

StevenSF3

Hey blackcat103199

Have you tried downloading the Xbox App on your phone and using that as a controller to update your console?

Controller sync issues- need help