Controller stops working when I plug in headset

Discus and support Controller stops working when I plug in headset in XBoX on Windows to solve the problem; Ive been using my xbox one controller to play Cal of Duty Cold War on PC since launch. Today I tried to play and my controller stops responding when I... Discussion in 'XBoX on Windows' started by VictorGastelum, Jan 8, 2021.

  1. Controller stops working when I plug in headset


    Ive been using my xbox one controller to play Cal of Duty Cold War on PC since launch. Today I tried to play and my controller stops responding when I plug in my headset to it. It works perfectly fine without the headset plugged in. I tried restarting
    my PC and unplugging the cables but it did not work.

    :)
     
    VictorGastelum, Jan 8, 2021
    #1
  2. nhevy Win User

    Controller randomly stops working when headset plugged in.

    I'll give it a shot tonight and see if it works... Hopefully they release an update so this isn't necessary lol.
  3. joeyfitzroy Win User

    Controller randomly stops working when headset plugged in.

    Unfortunately not. The offline system update did not fix the problem. MS support have now asked me to send in my controller to be replaced, glad I have a back up controller that doesn't have this issue or I'd be really peeved.
  4. URL54MVP Win User

    Controller randomly stops working when headset plugged in.

    Hey joeyfitzroy did you get any results? I did the clear of the alternate MAC address and it fixed the problem for roughly 24 hours, now it is back to disconnecting every 20 minutes or so.
  5. URL54MVP Win User

    Controller randomly stops working when headset plugged in.

    I bought the XO7 headset yesterday after work. Played all night with no issues. Suddenly today, I'm having the exact issue described by the OP. Controller disconnection message (even though the light on the controller remains on), have to pull the batteries
    and re-insert them. It happened 3 times in roughly an hour. Getting a little frustrated.
  6. joeyfitzroy Win User

    Controller randomly stops working when headset plugged in.

    I suggest to chat with MS support the more of us that do the more likely they look into this problem.Doing what I said in my other post made a difference for me I played for over 8 hours without a disconnect and I was getting it every half hour give or take
    before that.I contacted MS support chat when it happened again they are now advising I use the Offline System Update Diagnostic Tool because they think it's definitely to do with the software update.I'll let you all know how this goes after I've tested it.
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Controller stops working when I plug in headset

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