Controller pairs but doesn’t work

Pull out the batteries in the controller that works, and try pairing the new one before pairing the original. If that doesn't work, it's likely you have a faulty controller.

i can’t update my controller because i can’t turn it on to go into settings and it is paired but it’s just when i turn it on it just doesn’t stop flashing for a moment then goes off , it’s charged aswell

Same result. It doesn’t work. I can plug in my regular controller and it works fine. It just doesn’t work on the elite 2 controller.

Tried with multiple cables, unable to control Xbox without the controllers pairing. Only solution I’ve found is unplugging and hard resetting the Xbox multiple times and just getting lucky hoping it doesn’t happen again. No Microsoft response has helped, just an upsetting Xbox bug

So, did a few more test and found an interesting pattern:

On a new user on windows:

1 - Pair the controller fresh. Works fine. I can also switch to my user and its working.

2 - Restart the windows with the controller paired. Stops working. Controller shows as paired but its never recognized as explained in last reply.

3 - After step two if i remove the pairing and add again while in the same session of windows it works. It also works if i paired the controller originally in the user 2, got back to my user and restarted the pc.

4 - If i remove the pairing and then restart the pc without any pairing then its stops completly, it is never found again for a new pairing. this is true even in the new user. If i create a third user on windows then this user works until i do the same step.

So that explains why i was able to pair first time in my pc but never again. For some reason if i restart the windows without it paired then i can never find it again on that user, and only creating a whole new user things work