Controller not working with stream help

Hi RichardBrooks2,

We have not heard anything from you since our last reply.

By the way, SwordofWhedon has suggestion for you. Might as well check if this will help you!

Please do not hesitate to create a new thread if you have new concerns. We hope that the issue you reported to us has been answered. We personally understand that finding time to work on this matter can be a little difficult to manage. Thus, we would like to let you know how much we appreciate your patience and most importantly the time you've dedicated to post here in Xbox Forums.

Kind regards,

Hi RichardBrooks2,

We understand your sentiment when using the controller on PC. This is not the experience that Microsoft wishes you to have. As your support advisor, let us check on this together so you will get back to gaming.

As per your description, this issue happened after an Xbox update. To better isolate the issue we will ask for few things.

May we know what Xbox app did an update? Is it the Xbox app or Xbox Accessories app or Xbox Console Companion?

Would you mind what streaming app your son is using?

May we confirm if your son is using Xbox controller?

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi RichardBrooks2,

We have noticed that you have not responded to our last message. We would like to know whether the issue you have raised with us is still ongoing. If yes, please let us know so that we can continue our conversation.

Kind regards,

Typically this happens when you’re playing in a window and the window is not prioritized. Click in the game window and usually fixes it for me

Ok, so I figured out that to get game audio/chat to work while streaming, we had to hook the controller up to the computer we are streaming to via USB. The headset stayed plugged into the controller. Yay! Game audio AND chat!

NEXT PROBLEM: there seems to be no way to control game volume/chat volume while streaming. We have mute chat at the top, but that is all. The computer volume controls do not affect the stream, and the volume controls on the controller adapter also seem to
do nothing.

How do you control game/chat volume while streaming?