Controller Not Connecting To Console (Beta - Series X)

Connecting the controller with a USB cable doesn't work,

Controller still disconnects even with a USB cable connected,

I have the same issue with Series X using mouse and keyboard for Call of Duty Vanguard.

I played during the beta and there was no problems with the controller disconnecting but as soon as the game released, the controller disconnects,

I've tried a Xbox One controller Series X controller, with batteries and a USB cable, and the controllers still disconnects.

Hello, I´m Jamie. an Independent Advisor and a Microsoft user like you.

I am sorry your facing an issue with the Series X.

Can you confirm whether it is the controller not connecting to the Series X or the Series X not connecting to the TV?

sorry i forgot to answer your question i'm italian i'm using the translator i hope you can understand me the problem is that the controller does not connect to the x box series x the console connects correctly to the tv

Hi



Thank you for posting to the Microsoft community.

I understand that you are experiencing an issue with your Xbox Series X where the controller is working, but the Xbox is not responding to the commands. I'm sorry to hear that you are facing this issue, but I'm here to help you resolve it.



Firstly, I would suggest you try resetting your Xbox Series X and your controller. To reset your Xbox Series X, press and hold the power button on the console for 10 seconds until it turns off. Then, unplug the power cable from the back of the console and wait for 10 seconds before plugging it back in. Turn on your console and check if the issue is resolved.



To reset your controller, press and hold the Xbox button on the controller for 10 seconds until it turns off. Then, press the Xbox button again to turn it back on. Once the controller is on, try to connect it to your Xbox Series X and check if the issue is resolved.



If the issue persists, I would suggest you try updating your Xbox Series X and your controller to the latest software version. To update your Xbox Series X, go to Settings > System > Updates & downloads > Console update. To update your controller, connect it to your Xbox Series X using a USB cable and go to Settings > Devices & accessories > Accessories > Xbox Wireless Controller > Device info > Firmware version. If there is an update available, follow the on-screen instructions to update your controller.



If the issue still persists, I would suggest you try connecting your controller to your Xbox Series X using a USB cable and check if it works. If it does, then the issue could be with the wireless connection between your controller and your Xbox Series X. In this case, I would suggest you try resetting your wireless connection by going to Settings > Devices & accessories > Accessories > Xbox Wireless Controller > Disconnect > Connect.



If none of the above steps work, I would suggest you contact Xbox support for further assistance. They will be able to provide you with more advanced troubleshooting steps and help you resolve the issue.



I hope this helps you resolve the issue with your Xbox Series X. Let me know if you have any further questions or concerns.

We look forward to your response.



Truly Yours,

Fatima

Microsoft Moderator

Xbox Series X|S controllers are fully compatible with the Xbox One, One S and One X. Also the Xbox One controllers work on the new Series consoles.