Controller not arriving or just taking forever?

Hi, and thanks for reaching out. My name is Miguel O., Sorry to hear you're experiencing this issue!

Georges C. Independent Advisorposted a solution to a user who had a similar issue:

"To effectively clarify this issue, it is necessary to contact Microsoft support directly via chat so that they can help you.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details."

Original post

https://answers.microsoft.com/en-us/xbox/forum/...

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their policy on controllers has just COMPLEATLY turned me away.....I have to use MY gas to take it , I have to use MY money to pay for it, and who knows how long ill be without it?......all this AFTER I bought the COMPLETE warranty and was told this WOULD
NOT happen.....trying to talk the boy into just getting rid of it and cut our losses now

Well they got me setup for advocacy team to contact me but they never did. Anyway after 30 days I have finally got confirmation that my accessory is on the way so I have looked at the tracking number and I guess it will take 1 week for the controller to
arrive! Are you kidding me?! You guys have been super late to send me my controller then you still be cheap about sending my controller? Come on!

I have been calling online and they keep telling me to wait a couple more days but now that it has been 14 days one guy was able to push this to the escalation team? But he said it will take them about 5 days to contact me?

Hey there Serious! In this situation it looks like the best course of action would be to use the
Contact Us page to set up a support call with a repair specialist who will be able to check your repair status with you. ^_^