Controller Melted

MsToriMeet · Jul 4, 2020

I purchased the Cyberpunk Controller in late May for my PC. About a week ago I purchased the matching Charger. After about three days of use, this has happened. What do I do? I tried calling and kept getting rejected and disconnected, but this is a huge
issue. The battery pack has melted and fused with the controller. Again, this was only after three days of use. Who do I need to contact about getting both of these items replaced? I tried some numbers but they both hung up on me.

:)

brandiesel1

You are lucky your house didn't burn down.

MS will not replace the controller. You will need to buy a new one. Also, I'd go to the place you bought the charge kit from and see if they can do anything for you. At the very least they could give you a new charge kit.

I'd recommend using AA rechargeable batteries. That's what I use and I've never had problems.

M3tal Daz3

Click Replace your controller below to check your warranty and initiate an exchange: https://support.xbox.com/en-US/xbox-one/controllers/controller-warranty

steeledwand7664

MS does have ways to handle this.

When you go to support.xbox.com/contact-us click on billing then click on virtual agent and when the virtual agent box comes up if you type in talk to an agent 2 times it will bring up a live agent for you to chat with.

AridLizard

go to https://account.microsoft.com/devices/ and make sure the controller is registered (if it isn't registered you will need to register it)

then select the controller and start an online service order

MsToriMeet

Also both of these products are Microsoft official products. Charger: https://www.microsoft.com/en-us/p/controller-gear-cyberpunk-2077-limited-edition-xbox-pro-charging-stand/942zhd9dcwxm/4zkq

Controller Melted