Controller malfunction

o0O VanDaal O0o · Jun 20, 2019

I am a Dutch Xbox one user and I just, May 22, bought a new xbox one wireless controller (phantom white).

It started with problems with the connection with my xbox. It sometimes didn't start my xbox or didn't connect after starting up the xbox.

Since about a week ago it also started to falter the sound of my headset. The sound stammered so much I changed back to my old controller.

This did not solve itself so I want to use my 2 year factory guarantee to get a new controller.

Can someone please help me with this.

Greetings,

Jorma van Dalen

:)

wolfheart517

could be controller malfunction, request warranty

ChopDaLyricolig

is your controller malfunctioning in any other ways?

THANOS OPRESSOR

My friend the best way to solve and faster is the support, they always solve the best way, from experience, they always have a solution in which you are happy.

o0O VanDaal O0o

Xbox Support sends me to this forum...

ooD0C H0L1DAYoo

An Xbox Wireless Controller purchased in or after June 2015 can take updates wirelessly without connecting with a USB cable. This controller has a small, circular 3.5-mm port on the bottom of the controller (controllers without this port must update via
USB cable).

If you have a stereo headset adapter, plug it into the bottom of your controller so it can also get updates.If you're using a stereo headset adapter, plug in a headset (a headset must be plugged in so the adapter will turn on).Press the Xbox button  to
open the guide, choose System > Settings > Devices & streaming > Accessories, and then select the controller you want to update.Select Device info, select the Firmware version box, and then select Continue.

Things to keep in mind

The auto-detect feature of this update may not work immediately if you plugged your stereo headset adapter into the controller while downloading a system update, or while the console was turned off. To fix this, go to the Home screen and unplug the adapter.
Then, plug the adapter back into the controller.You only need to update your controller one time to use the stereo headset adapter. However, if you plan to use the stereo headset adapter with other Xbox One controllers, you’ll need to follow this process for
each controller. Additionally, check for new updates periodically as Xbox frequently ships new controller features and improvements.

Controller malfunction