Controller Latency/Disconnect Issues While Playing? -- Check Here!

If you experience controller latency issues while playing Rise of the Tomb Raider, there are a couple of troubleshooting steps you can take to try to resolve your problem.

1. Update your controller: Follow the steps
   here to ensure that your controller is running on the latest firmware.
2. Troubleshoot controller disconnect problems: Follow the steps
   here to see if the resolution steps for controller disconnects helps with the latency issue.
   

If you continue to have the same problem after trying the steps above, contact
Xbox Support and one of our representatives will be able to assist you further.

:)

 

Controller Not Working? -- Check Here!

How do I connect my controller?

If you are using a wireless controller, try to sync your controller to your console. You can doing this by turning on the console, and then pushing the sync button on both the controller (small circular button near the left bumper) and the console (on the original
console, the small circular button by the power button; on the S console, the small square button near the front USB ports). The green lights should flash in a circle, then all flash, and then one light will remain indicating which controller position the
controller currently is.

If you are using a wired controller, try unplugging the controller for a few seconds and then firmly reinserting the USB connector. If it still isn’t working, try a different USB port as that particular port might be bad (if this is the case, you will want
to use our Online Service Center to set up a console repair).

My controller won’t connect (flashing green lights)

Does your controller turn on, but can’t seem to connect properly? Perhaps you already have four controllers connected. Are all four green lights around the power button on the console currently lit up? If so, you need to disconnect one of them.

To disconnect a wireless controller, press and hold the guide button for a few seconds, then select “Turn off controller” from the menu. To disconnect a wireless headset, press and hold the power button until it turns off. To disconnect a wired controller…
well, I’m sure you get the idea.

My wireless controller won’t stay connected (“Please reconnect controller” error)

Before troubleshooting, make sure any objects between the controller and console are removed, such as doors, shelves, or metal dividers. Also make sure that other wireless devices are kept clear of this are, including wireless routers, cordless phones, or microwave
ovens. Sorry, you’ll have to make the walk to the kitchen to zap your ramen!

Also check to make sure your batteries are fresh. If you use rechargeable AAs or Microsoft brand rechargeable battery packs, make sure they are fully charged. You can try using a different battery source to see if there might be an issue with your current batteries. If
you are having trouble charging your Microsoft rechargeable battery pack, please check this support article.

Still having issues with your controller?

If your controller still won’t work, try connecting it to a different console. If it works on this other console, there is probably an issue with your console. If the controller still doesn’t work on the new console, there is probably an issue with the controller
itself. If it was recently purchased, try returning it to the retailer for a replacement. If you can’t take it back, but it’s still within the Accessory Warranty period, you can use the Xbox Online Service
Center to order a new one. If it’s been longer than the Accessory Warranty period, then you would want to purchase a new controller at your retailer. For more information regarding accessory warranties, check out our
Xbox 360 Warranty page.

 

Controller Issue

Hey OH NO its Goku!

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I would definitely double check to make sure that you have used new batteries and that they are fully seated in the controller correctly, it sounds like its using low/dead batteries.

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Here is the guide on debugging controller issues.

support.xbox.com/.../wireless-controller-disconnects