Controller keeps disconnecting. Where to raise complaint?

Discus and support Controller keeps disconnecting. Where to raise complaint? in XBoX on Consoles to solve the problem; My Series S controller keeps disconnecting. Along with that the WiFi also disconnects. I've tried some of the methods mentioned else where like... Discussion in 'XBoX on Consoles' started by QuietBuilder, May 4, 2021.

  1. QuietBuilder
    QuietBuilder Guest

    Controller keeps disconnecting. Where to raise complaint?


    My Series S controller keeps disconnecting. Along with that the WiFi also disconnects. I've tried some of the methods mentioned else where like changing the power option and connecting through wired connection. Nothing works. Only thing that works is resetting the box by pressing the Xbox button, that too often takes 2 or 3 attempts. Recent updatee didn't fix the issue as they claimed it would.

    If there is any new work arounds about this, please let me know. Also, where can I raise an official complaint about this. Is there an email id for raising XBox troubleshooting complaints?

    :)
     
    QuietBuilder, May 4, 2021
    #1
  2. XBF Aicha T Win User

    Controller keeps disconnecting. Where to raise complaint?

    Hello @QuietBuilderr, I hope everything is going well!

    Thank you for reaching Microsoft Xbox Forum support!

    I highly recommend following the troubleshooting steps mentioned on the link below:

    Troubleshoot issues with an Xbox Wireless Controller | Xbox Support

    Update your Xbox Wireless Controller | Xbox Support

    If the issue still persists , you can place a replacement order for your controller using the link below:

    Request an Xbox controller replacement | Xbox Support

    If you are unable to create the order on that link please contact our live support:

    Contact us | Xbox Support

    I wish you a lovely day, and I hope this helps you out!

    Kind Regards.
  3. MichaelCruse Win User

    Raising a Complaint...

    Thanks for the reply.

    Yes, I understand that the Terms and Conditions state how long the code is valid for and if the balance had expired a month ago I would understand but as it's just two days it seems a bit harsh to not extend the lifetime of the balance. Also, it isn't particularly
    easy to find when your balance is actually due to expire.
  4. ngocphi Win User

    Raising a Complaint...

    Ya the feedback forums from them. forum hub

    Thrre nothing ms can do as giftcards do have promotional points do have expiry

    Usually a 1 year after issue

    They cant extend it all services have terms and conditions you actually have to follow
  5. oOUTSIDERo62 Win User

    Is there any way to RECANT a report to an Xbox live account?

    My first question would be, did you file a complaint on him, or a review? If it was just a review, his rep likely fell to a level where his communications abilities are limited. In this case, he just needs to raise his rep by playing fair and keeping things
    clean, or by getting positive reviews. If you filed a complaint on him, and he did receive a comm ban, he will have to wait until the ban is lifted. The thing in this case is, if you filed an untrue complaint, it was not you that caused the ban. All complaints
    are investigated, and if the complaint is found to be false, no action would have been taken.
  6. Jhonkito Win User

    Raising a Complaint on the Replacement Controller I have received.

    Hi DJ, my name is Jhon and it will be a pleasure to help you.

    It is very unfortunate what happened to you, I am very sorry since another player in the Microsoft community knows how frustrating this can be, what they tell you in the previous message is true but for now the best thing I can recommend is that you communicate. with Microsoft technical support through the following link:

    https://support.xbox.com/contact-us

    There you will find different contact options, you will be able to express the problem you present and they will probably provide you with better help and better manage your case.

    Remember that this is a public forum where we are just gamers like you helping others with basic problems but we are not Microsoft employees.

    I really hope your problem is solved soon, I wish you good luck.
    Jhon
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Controller keeps disconnecting. Where to raise complaint?

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