Controller keeps disconnecting and reconnecting instantly.

Discus and support Controller keeps disconnecting and reconnecting instantly. in XBoX Games and Apps to solve the problem; Ok. So I have already exchanged my advanced warfare edition xbox one once because of this problem. now the new one is doing the same exact thing. both... Discussion in 'XBoX Games and Apps' started by Gump Town Funk, Nov 7, 2014.

  1. Controller keeps disconnecting and reconnecting instantly.


    Ok. So I have already exchanged my advanced warfare edition xbox one once because of this problem. now the new one is doing the same exact thing. both of my controllers will disconnect randomly for a very short amount of time and reconnect and i am unable
    to do well in games because of this. It is ridiculous that this has happened on both of the xbox's in just a few days. I am getting ready to exchange it again. Am I the only one having this problem? extremely annoying.

    :)
     
    Gump Town Funk, Nov 7, 2014
    #1
  2. keep disconnecting then reconnecting instantly.

    I have a 100ft ethernet cable going from my xbox to the router. i keep getting disconnected in the middle of a game and instantly reconnected to xbox live.

    What Country/State/Province do you live in? USA

    Modem brand & model number: ****/TM602G/CT

    Router brand & model number: Netgear WPN824 v3

    Things you have tried: restarting router/modem. opening ports (not sure if that has anything to do with it)

    Is UPnP Enabled? Yes/no/Unknown yes

    Do you have a NAT error? If so, what is your NAT type?no

    Any Error Codes you encounter: no

    Who is your ISP(Internet Service Provider)? Comcast

    After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)

    W:0000-000b

    X:0000-F001

    Y:20A8-4840

    Z:0000-0000

    ID:FFFF-FFFF

    L:8015-1004

    Q:8015-1004

    T:Wired

    D:

    S:

    C:
     
    Forever Higher, Nov 7, 2014
    #2
  3. keep disconnecting then reconnecting instantly.

    Hi Higher,

    Sorry to hear about the connection troubles. Let's see if we can get this figured out.

    Let's start by attempting to isolate the issue. To do this, are you able to bypass your router, and plug your console directly into your modem? This will let us know if the router is the culprit.

    Also, if you could go ahead and test your connection speed at speedtest.net, and post back with the results, that would be awesome.

    Let us know how that all goes, and we can go from there.
     
    Mister Ohnaka, Nov 7, 2014
    #3
  4. Mister Ohnaka Win User

    keep disconnecting then reconnecting instantly.

    Hi Higher,

    Sorry to hear about the connection troubles. Let's see if we can get this figured out.

    Let's start by attempting to isolate the issue. To do this, are you able to bypass your router, and plug your console directly into your modem? This will let us know if the router is the culprit.

    Also, if you could go ahead and test your connection speed at speedtest.net, and post back with the results, that would be awesome.

    Let us know how that all goes, and we can go from there.
  5. evantsigonoff Win User

    Xbox one keeps disconnecting and reconnecting instantly to xbox live

    Literally dont understand why microsoft cant just get larger servers. They have the money so why not.
  6. IoNx Massacre Win User

    Xbox one keeps disconnecting and reconnecting instantly to xbox live

    I'm having a very similar issue. This just started 3-4 days ago. No other devices on my network are affected, but sometimes as often as every 15 minutes my xbox will briefly lose connection to the network. By briefly I mean for like 10 seconds, then it automatically
    reconnects. I've run the network speed and statistics test and all the numbers are fine, I've cleared the MAC address and that doesn't help. I've got no idea what to do.

    For reference I've just run the test and got the following:

    61.49 down

    34.74 up

    0% packet loss

    1480 MTU

    61ms latency

    77% wireless strength

    The connection is fine when it's connected, I don't have any lag or speed issues. It just briefly but frequently disconnects. None of my 5-6 friends who play xbox are having this issue by the way.
  7. supersyd24 Win User

    Xbox one keeps disconnecting and reconnecting instantly to xbox live

    Hello! I'm guessing you're using a wireless connection?

    It sounds like there is an issue with your bandwidth... First, you should troubleshoot your network connection speed by:

    1. Go to system settings

    2. Go to the General Settings

    3. Then go to Network Setting and click on "Test Network Speed & Statistics"

    This will run a test and give you information about: Download speed, Upload speed, and Ping

    (make sure to write down your test results for all 3)

    The minimum download speed is: 3 Mbps

    The minimum upload speed is: 0.5 Mbps

    The minimum ping speed is: 150 milliseconds

    If your test results are less than the minimum follow step 2 on this Xbox Support article:

    https://beta.support.xbox.com/help/Hardware-Network/connect-network/xbox-one-connection-speed

    I hope this helped!
  8. BeastlyHotShot Win User

    Xbox one keeps disconnecting and reconnecting instantly to xbox live

    Could be a Internet Connection problem
Thema:

Controller keeps disconnecting and reconnecting instantly.

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