Controller isn't working

Discus and support Controller isn't working in XBoX on Consoles to solve the problem; my controller is not working, it's still in brand new condition but it suddenly stopped staying on. It will power the console on like normal but turns... Discussion in 'XBoX on Consoles' started by Antonio Espinoza1, Mar 18, 2023.

  1. Antonio Espinoza1
    Antonio Espinoza1 Guest

    Controller isn't working


    my controller is not working, it's still in brand new condition but it suddenly stopped staying on. It will power the console on like normal but turns off immediately after and leaves me stuck on the select profile screen. I would say it's like it has low battery but I've tried replacing them with new ones and it does to same thing. I've done lots of research and have tried everything to fix it but nothing seems to work. I would understand if I treated the controller bad but I haven't done anything that would harm it.I would deeply appreciate it if you guys could help me

    :)
     
    Antonio Espinoza1, Mar 18, 2023
    #1
  2. Rostom L Win User

    Controller isn't working

    Hi Antonio!

    Sorry to hear about what happened. Let's see what we can do about that here.

    To further isolate the issue, I suggest that you try to connect your controller using a USB cable. Check if it works normally when connected using a cable. If it works fine, make sure to check for your controller updates as well.

    Be sure to follow all the suggested troubleshooting steps from this link here https://support.xbox.com/help/hardware-network/...

    If you've tried everything and still having the same issue, I am afraid you need to replace your controller. Check your replacement options here https://support.xbox.com/help/hardware-network/...
  3. Jesse E' Win User

    Controller isn't working

    Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    First try to use a different data USB cable and see if that makes a difference. if it doesn't, download the Xbox Accessory App from the Microsoft store and update the controller firmware https://support.xbox.com/en-US/help/hardware-ne...

    if that doesn't resolve the issue, then First check if windows 10 is up to date. Make sure your time and date are correct on your windows settings.

    There is an "Optional Updates" button in the smallest print. Kindly check and go to driver, and download the existing drivers needed. Then restart, plug in the Receiver. Go to the same optional updates, and updated the driver.

    Make sure that this is turned on "Receive updates for other Microsoft products when you update Windows" under Advanced Options

    Check for store updates: Start menu, select Microsoft Store > More > Downloads and updates > Get updates.

    If Updating the system doesn't help, I'll suggest you run a scan to check for problems and repair them.

    Press Windows + R, type cmd, and press Ctrl + Shift + Enter to run Command Prompt as administrator. Next type sfc /scannow in Command Prompt window, and press Enter to start to scan and repair corrupt system files in Windows 10.
  4. Mister Mascot Win User

    my controller isn't working

    Hey there GhostCrusherX,

    Have you tried using another headset with the controller or a different controller to see if that changed anything? What brand and model headset are you using?

    Let us know!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
  5. brandiesel1 Win User

    Oddball console/controller issue

    Go to settings, then accessories and see if there is a controller update available. If there is, update it. If there isn't and it's still not working properly, see if a different controller works.
  6. Doot x2 Win User

    360 Elite won't complete boot.

    That doesn't work because the controller isn't fully connected.
Thema:

Controller isn't working

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