Controller first xboxone are doesn't work on S

Hi, try this https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution

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Could be because I bought my first xbox in Italy and this one come from UK??

The hardware of the Xbox One is "region free". So with the exception of the external power supply of the old Xbox One, every accessory will work with every Xbox One console.

As for the controller not connecting: Try connecting the controller with a Micro USB cable to the Xbox One S, and then check that you are able to control the console.

If it works via USB cable, open up the Xbox Accessories App, and make sure the controller has the most up-to-date firmware. Be careful not to break the connection during the firmware update, as this will leave the controller unusable, and it has to be sent
in for replacement.

After the controller has been updated, it should be automatically be assigned to the console since it was connected to the console via USB.

After you remove the USB cable, the controller should now work with the console.

If not, you can try to re-bind it by pressing the small button on the front of the controller, and the Bind button below the Power button of the console. If you press those buttons, the Xbox logo on the controller and console should blink, and eventually
stop blinking and be solid lit again.

Now the controller should work.

Hi, have you used a micro USB to connect them and gone to settings>kinect & devices>devices & accepted to check that the firmware is up to date.

You asked the same question here already:

https://answers.microsoft.com/en-us...ork-on-s/d229d916-abce-45f5-9e7f-409c46aeaf25

Which system are you working with: Standard XBox One, XboxOne S, or XboxOne X?