Controller Firmware Update Issue on Xbox Series X

In this case, it wouldn't be a bad idea to update your controller's firmware. You can do this on your Series X or your Windows 10 PC. To do it on the Series X, connect it using the USB cable and then go to Settings > Devices & connections > Accessories, and then select the controller you want to update. On the Xbox Wireless Controller screen, select “…” to check the firmware version for your controller. Then, select the Firmware version square, and then press Next to start the update process.

To do it on Windows 10, just download the Xbox Accessories app from the Microsoft Store. If you already have it installed, just run it. After opening the app, the procedure to update is the same one as on the Series X, press the "..." button and follow those steps.

Check if your controller works correctly after doing this.

I had a third controller that I used primarily on my PC that has not been updated. Connected it to the series x and have no issues at all. Seems the latest controller firmware is a bust. I can use my old controller for the time being. Won't be able to use the two other controllers until a new firmware update rolls outs and pray it fixes the issue. Thanks for the help.

Hello Hyer, my name is Khaji I am the independent advisor and I will be happy to help you today.

Sorry to hear that you are having problems with your Xbox X Series. Here are some steps you can take to troubleshoot the controller sync issue.

- Try a wired connection: use a USB cable to connect your controller to the Xbox Series X and see if it connects. If it does, you can try syncing wirelessly.

- Press and hold the sync button on the back of the controller for 15 seconds until the Xbox button starts to flash, then release the button. Turn off and unplug the Xbox X Series for a few minutes, then turn it back on and try to sync the controller again.

Update your controller firmware: If your controller firmware is not up to date, you may not be able to connect to the Xbox X Series. To check for updates, navigate to Settings > Devices and Accessories > Xbox Wireless Controller > Device Information and see if a firmware update is available.

- Try a different HDMI cable or port: A faulty HDMI cable or port could be the cause of the Xbox home screen not displaying on the TV.

- Check your TV settings: make sure the HDMI port to which the Xbox X Series is connected is set to the correct input on your TV.

Best regards, Khaji

Hey there!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this. I am here to help.

I just want to clarify when you mentioned after an update, did you mean you have updated your Windows software or your Xbox series X controller firmware?

For us to further isolate the issue, try to use the said Xbox controller on a different PC or console device to see if it works.

Also, try to use a different Xbox controller on your PC to see if it works normally.

i updated both my Windows update and Xbox series X controller firmware form xbox accessories, i also test the controller from my phone by bluetooth using the battery and its still have the same issue. i dont have the other xbox controller so i cant test that.

I just updated the firmware prior to posting. It is on the latest version. It did not fix the issue. I am on Xbox series x