Controller doesn't work after update

FW1337 · Apr 27, 2021

Hey guys,

today my Xbox did an update. Since then my controller isn't connecting to the console.

I saw that other people got the problem while Xbox was launched and tried any solve idea, but nothing helped for me.

Ideas to solve the problem are more than welcome!

Kind regards

:)

FW1337

First of all thanks for your fast help! I solved the problem.

I switched the USB-C cabel with which the controller was connected. Than I had to hard reset the xbox and started it without the controller (power button). After the boot I started the controller (while connected to USB) and it stayed with power on. I disconnected the USB cabel and it's still working.

So, can be closed

Thank you and kind regards

XBF Aicha T

Hello @FW1337, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps mentioned on the link below:

Troubleshoot issues with an Xbox Wireless Controller | Xbox Support

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming

Always.Toasty

If your Xbox one Controller doesn't work or gets disconnected after you plug in your Stereo Headset Adapter, unplug your adapter,
and then update your controller without the adapter. After the controller is updated, insert your Stereo Headset Adapter back into the controller.

ChucklingLion

Oh, and it happens before, and after, the controller firmware update (which is hard to do with a controller that doesn't work right!).

I'm not in the preview program, so don't get anything but public updates.

Felipe Rossi

Hello bloke, I had the same problem and the controller simply doesn't turn on. I have three controllers, they all stopped working after the update failed...

Controller doesn't work after update