Controller disconnects randomly when playing video games.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

I have here steps that we can try, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.

And i just found out that when im playing a game by myself with the new controller ot will randomly disconnect as well

im getting the same problem dude, you're not alone...but i doubt you're gonna get a solution on here ive been posting for the past week solid and ive also had a replacement console and im still having issues.

Hey there HPL 1888.

We're happy to help out, but we need a bit more additional information, please take a look at Mister Cizl's post and post back with the info he requested. Thanks!

Hey Marlon4567! Are you getting any kind of error messages or codes when the console disconnects? Post back and let me know as many details as possible. Thanks!