Controller defective, please help

Thanks for the reply. It says it is in warranty before I start the claim but after selecting the rubber grips as the problem and my address it just says there are no service options and to contact for more help. However when I request a call back it just says try again later. Any help resolving this is greatly appreciated.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Zyrith1221, When trying to request the control warranty, did the system provide you with any more information, such as the paid repair service, for example, or does it show that the control is completely out of warranty?

In this case you should contact Xbox support so they can help you.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.

u will get no help here. it's a defective product that they know about but won't admit. congrats on buying a $150 defective controller.

Hey Krazy Crayon!

I have sent you a private message. You can check your private messages by clicking HERE. Thanks in advance!