Controller defective, please help

Discus and support Controller defective, please help in XBoX on Consoles to solve the problem; I have had my elite series 2 controller less than a year and the rubber grips that I am told cannot fall off have started to expand and are not... Discussion in 'XBoX on Consoles' started by Zyrith1221, Feb 20, 2023.

  1. Zyrith1221
    Zyrith1221 Guest

    Controller defective, please help


    I have had my elite series 2 controller less than a year and the rubber grips that I am told cannot fall off have started to expand and are not attached fully anymore. I need to get this serviced or replaced, however when I go through the process of the warrenty claim I am told that there are no service options available.

    :)
     
    Zyrith1221, Feb 20, 2023
    #1
  2. Zyrith1221 Win User

    Controller defective, please help

    Thanks for the reply. It says it is in warranty before I start the claim but after selecting the rubber grips as the problem and my address it just says there are no service options and to contact for more help. However when I request a call back it just says try again later. Any help resolving this is greatly appreciated.
  3. Georges C. Win User

    Controller defective, please help

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Zyrith1221, When trying to request the control warranty, did the system provide you with any more information, such as the paid repair service, for example, or does it show that the control is completely out of warranty?
  4. Georges C. Win User

    Controller defective, please help

    In this case you should contact Xbox support so they can help you.

    Go to: https://support.xbox.com/en-US/contact-us/

    See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

    If not, click on it then select the correct region that you are in.

    Check and confirm that you are within the available time of support under Contact times.

    Click Contact us

    Select the drop-down menu options that will match your concern.

    On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

    On the next page, select either Chat online or Request a call option then follow or enter the needed details.
  5. Nelomelo Win User

    Xbox One Elite Controller Faulty Grips

    u will get no help here. it's a defective product that they know about but won't admit. congrats on buying a $150 defective controller.
  6. Mister Quimby Win User

    Support lost my defective controller? Please Help!

    Hey Krazy Crayon!

    I have sent you a private message. You can check your private messages by clicking HERE. Thanks in advance!
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Controller defective, please help

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