Controller connectivity, and related issues

Discus and support Controller connectivity, and related issues in XBoX on Consoles to solve the problem; I sit one floor directly above my Xbox and I am running in to a lot of controller connectivity issues. It's the same exact setup I had with my Xbox... Discussion in 'XBoX on Consoles' started by jpcell, Jan 3, 2014.

  1. jpcell
    jpcell Guest

    Controller connectivity, and related issues


    I sit one floor directly above my Xbox and I am running in to a lot of controller connectivity issues. It's the same exact setup I had with my Xbox 360, but the Xbox One controller will disconnect a few times every hour for a few seconds. I have a support
    case open with Microsoft, but right now they are going to RMA my console as I have had this happen with two different controllers. The only thing in the 2.4ghz range is my Wifi, which was functional with my 360. Has anyone else noticed a weaker controller,
    or some shorter TTLs on controller connectivity?

    Also, when the controller disconnects the party chat sometimes totally breaks. I have a headset plugged into my controller, which typically limits the chat audio to the headset (which is yet another way the 360 out classes the Xbox One). When my controller
    reconnects here are some of the random things that might happen:

    • I rejoin party chat just fine
    • I end up in both game and party chat, which I can hear through my headset (which would be an awesome feature), but no one can hear me talk I assume I am talking in game chat)
    • I end up back in party chat, but no one can hear me talk (I assume I am talking in game chat)
    If anyone has any advice that would be great, but I'm really posting this as support listed it as my best option to submit a bug.

    :)
     
    jpcell, Jan 3, 2014
    #1
  2. Controller and network connectivity issues

    A full factory reset may fix the issue, though if that's what you've done when you say that you have performed a console reset then I'm afraid your only option now is to send in the console for repair. You can do this at myservice.xbox.com
     
    Skeeter Quill, Jan 3, 2014
    #2
  3. djafropuff
    djafropuff Guest
    Controller and network connectivity issues

    Hi,

    I've been having issues for the past week and thought I had fixed it recently, but it showed up with a vengeance. Whenever I attempt to connect a controller, it fails to connect and then the network connectivity(wireless) drops out and does not come back
    without a restarting the device. Here is a play by play of what happens and what I have done:

    1. With the xbox already on, I turn on a controller
    2. it does it's initial blink while searching for the xbox
    3. it will stay solid briefly (1 second or so)
    4. it will then start blinking again
    5. If you watch the screen at this time you will see that the xbox drops wireless connectivity.
    6. If you try to pair the controller, it looks like it attempts to pair it from the controller, but the console shows no activity
    7. cold booting the device has repaired the problem before but it just returns later.
    8. I performed a console reset and thought this fixed the issue, but it returned again today.
    I have a bad feeling that the hardware for the wireless is broken. What can I do?
     
    djafropuff, Jan 3, 2014
    #3
  4. oOUTSIDERo62
    oOUTSIDERo62 Guest

    Controller connectivity, and related issues

    oOUTSIDERo62, Jan 3, 2014
    #4
  5. Canon525
    Canon525 Guest
    I'm having the same exact problem. MS doesn't have a solution that actually works.
     
    Canon525, Oct 31, 2018
    #5
  6. oOUTSIDERo62 Win User

    Controller connectivity, and related issues

  7. Canon525 Win User

    Controller connectivity, and related issues

    I'm having the same exact problem. MS doesn't have a solution that actually works.
  8. napalm 31337 Win User

    XBOX One Controllers Not Working

    Have you tried to use the controller with an USB cable? only to check if is a connection issue or an input related issue.
  9. coco meat train Win User

    Xbox One X Project Scorpio Edition Controller Connection

    There’s a known issue that’s being tracked and a fix is in testing currently in the Insider Program relating to controllers not staying connected. I wonder if the issue involves that.
  10. Zoupah Win User

    X-Box 360 wired Controller Win 10 - Dies after a while

    On a related note - I can't get my Win10 computer to take input from my wired controller. It sees it is plugged in and makes a 'ding' connecting noise when I turn it on, but then the controller just sits there flashing the central button. Maybe a related
    issue?
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Controller connectivity, and related issues

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