Controller configuration not working correctly with certain PC games

Hi Mason Nickovich



We have not heard anything from you in the last 72 hours. Please do not hesitate to create a new thread if you have new concerns. We hope that the issue you reported to us has been resolved. We personally understand that finding time to work on this matter can be little difficult to manage. Thus, we would like to let you know how much we appreciate your patience and most importantly the time you've dedicated to getting a resolution for this issue of yours.



Please create a new topic to discuss these concerns by clicking on this link: Create a new question or start a discussion (microsoft.com)



Regards,



Microsoft Community Moderator

Hi Mason Nickovich



Greetings!



Thank you for posting in Microsoft Community



I do understand the urgency of you wanting to find other ways for this issue of yours in regards with your Xbox Controller. We are very glad to help you out to find some of the best possible options and troubleshooting's that we can provide for you.

Based on the information you have provided; it seems that the games are not recognizing your Xbox controller as a gamepad and are treating it as a keyboard and mouse. This can happen due to various reasons, such as outdated drivers, incorrect game settings, or compatibility issues.



Find possible options within this issue of yours. I recommend that you try the following steps:



1. Update your Xbox controller drivers:

• Make sure that you have the latest drivers installed for your Xbox controller. You can download the latest drivers from the Microsoft website.
  

2. Check game settings:

• Check the game settings to ensure that the controller is selected as the input device. You can usually find this option in the game's settings menu under "Controls" or "Input."
  

3. Disable keyboard and mouse:

• Some games have an option to disable keyboard and mouse input. Check the game settings to see if this option is available and enable it.
  

4. Check for compatibility issues:

• Some games may have compatibility issues with certain controllers. Check the game's website or forums to see if there are any known issues with your controller.
  

In addition, you can try to check on this support articles for any further information to troubleshoot or perhaps see other options that you may do on your controller:

Connect an Xbox Wireless Controller to a Windows Device

Update your Xbox Wireless Controller

Thank you for reaching out and sharing your issue. I hope all of this information's are helpful. We look forward on your response.

Regards,



Microsoft Community Moderator

After I send you the Inbound and the network configuration, and the control still doesn't work, it means that something of the network configuration was not done correctly

check the configuration of the control if it is well adjusted, if it is checked that your control is updated and finally check that your control is still working correctly

I notice you're using a VPN router (ER605), which is a symmetric NAT. This can cause issues with certain types of network usage such as online gaming. There may be a certain configuration which allows this to work correctly, but you'd have to get in touch with TP-Link or Spectrum to look into this further.