Controller battery pack not working

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

There could be a problem with the rechargeable battery pack or the controller's battery compartment. Kindly try the following and see if it helps:

1. Check that the battery pack is properly inserted: If the battery pack is not properly inserted, the controller will not turn on. Check that the battery pack is securely connected to the controller and that the contacts are clean and debris-free.

2. Inspect the controller's battery compartment: Inspect the controller's battery compartment to ensure that there are no damaged or corroded contacts. If you notice any damage, you may need to replace the controller or contact the manufacturer for repairs.

3. Check the charge level of the battery pack: Before attempting to use the battery pack with the new controller, ensure that it is fully charged. If the battery pack is not fully charged, it may not be able to turn on the controller.

4. If the preceding steps do not work, try using a different rechargeable battery pack with the new controller to see if it works. If it does, the original battery pack may be defective and must be replaced.

But then if it;s the wrong battery pack, it shoudn't work with either controller ...the fact it works in one but not the other points to an issue with the second controller

The Xbox One Venom battery pack won't even fit in the Series X controller (or at least not without trimming bits off it)..as the OP can fit the pack with no issue, it suggests it's the right battery pack. Unless Venom have released more than one battery pack for the Series X?

Hi Robert,

Are you using the controller on an Xbox One console or on PC?

The LED light on the Play and Charge kit cable will glow orange indicating the battery is charging and then a white light to indicate the battery is fully charged. If the LED is not glowing at all, then this indicates that there is no battery pack to charge.

Take out the rechargeable battery and insert it again in the correct position. If the LED is not glowing orange and the battery is in the correct position, then the battery is not being detected by the controller or the battery is faulty and cannot be recharged.

To test the cable, remove the battery pack and try using the controller in a wired format. If then controller works without the battery pack and just the cable, then the cable is fine. If the controller works without a problem using standard disposable batteries
then the battery pack is the issue.

Try these tests out and let us know the results!

Sounds like it has a bqd vonnection inside the batter pack, or inside the controller reading the batteries, id suggest changing the battery pack/batteries first, if that doesnt work id suggest trying another controller.

Hi,

connect the controller with the cable to XB1. If that doesn't work put the batteries or battery pack out of the controller and try again with the cable..