controller audio problem

I have a solution for the audio control problem. In the audio setting menu you must set the audio that you aren't using to off (either optical or hdmi audio) I am using the optical out and once I set the hdmi to off the vollume control works perfectly.

• Disconnect the headset or unplug the headset cable from the bottom of the controller, and then reconnect it firmly to the controller (in the expansion port for a headset or the 3.5-mm port for a 3.5-mm chat headset).

• Make sure the headset is not muted. To do this, check the mute button on the headset controls. (For a headset, the mute button is on the left side of the connector that is plugged into the expansion port of the controller. For a 3.5-mm chat headset, the
  mute button is a slider button on the front of the audio controls that are in the middle of the headset cable.)

On any headset that has its own volume controller, you should set that controller to max volume. Then use the adapters controls to set your chat, and game audio volume to more suitable levels.

Adjusting both controls can lead to odd audio problems as StainableDog describes.

This seems to be a common problem. Either the audio ports on the controllers are of very poor quality or something with the system software is a problem.

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

Xbox controllers occasionally experience audio problems or crackling sounds, but this is not a typical problem. You might attempt the following advice and recommendations to address the problem:

1. Make sure the 3.5mm jack is completely placed into the controller's audio port to check the connection. Audio problems can occasionally be brought on by a loose connection.

2. If the problem still exists, try a different set of headphones to determine whether the controller or the headphones are to blame. If a different set of headphones works just fine, the original set of headphones may be the problem.

3. Make sure your Xbox controller is running the most recent firmware by updating the firmware. If there are any updates available, upgrade the controller firmware by going to "Settings" > "Devices & accessories" > "Xbox Wireless Controller" and then selecting "Device details."

I hope these suggestions are helpful in resolving the audio issue with your Xbox controller.