Controle desconectando -[Translation - Control disconnecting]

Hello Eduardo,

Thanks for posting on the Xbox forums. We understand that your controllers are not able to maintain a connection to your console. Is your console enrolled in the

Xbox Insider Program? We have a support article that provides
troubleshooting for connecting your controller to an Xbox One. Be sure to let us know the results
Eduardo!

Hello, this problem also happened to me a few days ago, what I did was, turn off my console, pressing the button to turn off the console, once it was turned off I disconnected it from the power and after 2 minutes I connected it and turned it on and I
no longer had any problems, I could still try.

Hi Mauricio,

Sorry to hear this is happening buddy. Have you had this happen before with any other controllers, or have you tried to use any other controller with your Xbox?

Since most steps were performed to troubleshoot we suggest (if it hasn't already been done) a reset of the console
since the problem might be on the actual OS of the console so we would suggest a
Soft Factory Reset(while keeping games and apps)
Before resetting your console make sure of the following:

• There is a stable network connection.
  
• The information for all profiles is known (email and passwords)
  
  
  

Once the setup is complete it will ask if we want to keep settings or manual setup let's do
manual setup.

Give it a shot and let us know of any changes!

Hi Mauricio!

Thanks for your post. If a controller is constantly disconnecting, try
power-cycling the console to refresh the Xbox One. If the issue persists try replacing the batteries for the controller. Also, check out this article:

Xbox One Wireless Controller Troubleshooting for more steps towards resolving this issue.

Let us know how this goes, thanks again!

Substituir como baterias, tentei reconectá-lo, mas o problema persiste. Ligo o controle para jogar (Sem fio), e a conexão fica caindo, não sei o motivo e estou desesperado por ajuda.

Translation: [ Replacing batteries, I tried to reconnect it, but the problem persists.
I turn on the controller to play (Wireless), and the connection goes down, I do not know the reason and I'm desperate for help.]