CONTROLE COM DEFEITO[DEFECTIVE CONTROL]

Hello renancosta4,

Thank you for your post. I understand you are experiencing an issue with creating a replacement order for your Xbox controller. Please use the
Contact Us portal to speak to an agent to address this issue.

I hope this helps!

Hello CAROLDIAS2201,

Thank you for your post. I understand you are experiencing an issue with your Xbox One controller. To request a replacement, please visit our

Device Support page or use the
Contact Us portal to speak to an agent.

I hope this helps!

Hello Welton,

Thanks for reaching out to the forums. We understand you have an issue with a controller. You can go to the

controller replacement page for assistance. If unable to there, you can request a call from support to assist you.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.

Brad

Tem mais de um ano, gostaria de saber se existe assistência autorizada no Brasil

[Translation-It has more than a year, I wonder if there is authorized assistance in Brazil]

Hey there catiti hue br,

Thanks for reaching out to the Forums for advice on how to deal with this issue. I can totally understand how this could be pretty discouraging and how eager you might be to get this handled.

When you get the chance, follow the
steps here to get the controller replaced through it's warranty.

Thanks for reading!