Control broke, need information on exchange

Discus and support Control broke, need information on exchange in XBoX on Consoles to solve the problem; Hey everyone! So, I bought my Xbox One with a single controller, then a while later I got another one. The second one worked just fine but one day it... Discussion in 'XBoX on Consoles' started by leonix20, Nov 17, 2017.

  1. leonix20
    leonix20 Guest

    Control broke, need information on exchange


    Hey everyone!

    So, I bought my Xbox One with a single controller, then a while later I got another one. The second one worked just fine but one day it started to vibrate when I turned it on and then it just turned off, forever, it won't work again no matter what iI try.

    I followed the steps on the xbox.com support but it still won't work.

    The answer I need is: If I choose to ask for a new one on the xbox support, do I have to pay for it or will Micrisoft just send me a new one?

    I'm asking because a friend of mine said that he got a free brand new one when he contacted the support.

    :)
     
    leonix20, Nov 17, 2017
    #1
  2. BigB EC
    BigB EC Guest
    Controller broke, need help on exchange info.

    Only thing you can do is purchase a new controller.
     
    BigB EC, Nov 17, 2017
    #2
  3. leonix20
    leonix20 Guest
    Controller broke, need help on exchange info.

    Hey everyone!

    So, I bought my Xbox One with a single controller, then a while later I got another one. The second one worked just fine but one day it started to vibrate when I turned it on and then it just turned off, forever, it won't work again no matter what iI try.

    I followed the steps on the xbox.com support but it still won't work.

    The answer I need is: If I choose to ask for a new one on the xbox support, do I have to pay for it or will Micrisoft just send me a new one?

    I'm asking because a friend of mine said that he got a free brand new one when he contacted the support.
     
    leonix20, Nov 17, 2017
    #3
  4. Mister Cizl
    Mister Cizl Guest

    Control broke, need information on exchange

    Hey leonix20! If the controller is still under warranty it will be repaired or replaced with another controller. We do not have the ability to know if it will be a new controller or not. For more info, reach out to support

    here    . Thanks!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
     
    Mister Cizl, Nov 20, 2017
    #4
  5. Mister Cizl Win User

    Control broke, need information on exchange

    Hey leonix20! If the controller is still under warranty it will be repaired or replaced with another controller. We do not have the ability to know if it will be a new controller or not. For more info, reach out to support

    here    . Thanks!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
  6. BigB EC Win User

    Controller broke, need help on exchange info.

    Only thing you can do is purchase a new controller.
  7. N7 DarkMagician Win User

    Xbox one and controller won't tether

    A lot of people are having this issue with the Day One Edition Controller. I talked to customer support and was informed that there isn't really any type of quick fix etc... I was informed to go to exchange it through Myservice.xbox.com. It is a free exchange.
    So that's what I am doing. And yes it is an exchange for another Day One Edition controller. Though truth be told the new one probably won't work either...
  8. Daft Badger Win User

    That was the final straw for me.

    Still don't believe this.

    Why not just take it back when if broke & get an exchange or refund?
  9. LB THE TRUTH Win User

    How many truly broken Kinects?

    I have two xbox one consoles. Both Kinect sensors broke. Waiting for second advanced exchange.
Thema:

Control broke, need information on exchange

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