Content accessibility after refund

Discus and support Content accessibility after refund in XBoX Games and Apps to solve the problem; Hello! I made a refund of a special game pack in Starlit Adventures, that my little son suddenly purchased. Refund was approved, so I got my money... Discussion in 'XBoX Games and Apps' started by LinaraSmetanina, Feb 10, 2021.

  1. LinaraSmetanina
    LinaraSmetanina Guest

    Content accessibility after refund


    Hello! I made a refund of a special game pack in Starlit Adventures, that my little son suddenly purchased. Refund was approved, so I got my money back, but the content is still in the game - currency and special suite. What should I do to act like an honest person?

    :)
     
    LinaraSmetanina, Feb 10, 2021
    #1
  2. User 9242019 Win User

    Xbox account suspension for refunding

    If the suspension is permanent for Marketplace Theft, which is what excessive refunds are, then all content is lost. If it is a week or 2 week suspension then the content on your account will be accessible after the suspension is over.
  3. Wo1olo Win User

    Walking Dead S3 ZUNE RIPOFF

    If you paid for the content and cannot access it after you've troubleshooted it, they'll probably give you a refund. There shouldn't be a part 2.
  4. Smwutches Win User

    Account

    You would need access to the original account to submit a refund on any content that may be eligible, but otherwise, support won't give a code or refund content because you lost access to it.
  5. M3tal Daz3 Win User

    Unable to play Black Ops 4 anymore even though I played it 3 or 4 days ago with my friend

    This may mean you no longer own the content or no longer have permission to access the content. For example, you can’t access a game because you received a refund for it, or your game pre-order was canceled.
  6. Sodangidni Win User

    I got an error 6003 when doing a purchase.

    Thanks for answering my questions, Magnufs.

    Based on the information you provided, I can suggest you to wait up to 48 hours after the time of purchase. The content you purchased can appear during this time frame.

    However, if you don't prefer to wait, you can request a refund for the content by accessing with your account here:
    https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

    Another option to ask for a refund is submitting the form below:
    https://support.xbox.com/forms/request-a-refund
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Content accessibility after refund

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