Contacto Support [Mod translation-Contact Support]

Rubénde la Torre · Jan 26, 2020

Hola.

Tengo un problema y no consigo contactar con el SAT de Xbox.

La beta de Support funciona fatal.

Mi problema es que hace unos meses el mando se desconectaba aleatoriamente.

Hablé con el SAT y me dijeron que estaba mal y que debía comprar otro.

Así lo hice. Pero al nuevo mando le pasa lo mismo.

He probado ambos mandos en el PC y funcionan perfectamente, por lo que el problema está en la consola.

El tema es que la primera vez que contacté con el SAT la consola estaba en garantía pero ya no, y ahí es donde llego a un callejón sin salida en la web de Support.

Alguna idea?

[Mod translation-Hello.

I have a problem and can't contact the Xbox SAT.

Support beta works fatally.

My problem is that a few months ago the controller was randomly disconnected.

I spoke to the SAT and they told me it was wrong and that I should buy another one.

That's how I did it. But the new command has the same thing.

I tested both controllers on the PC and they work perfectly, so the problem is in the console.

The thing is that the first time I contacted the SAT the console was under warranty but no longer, and that's where I get to a dead end on the Support website.

Any ideas?]

:)

XBF Diego M

Hi Rubénde la Torre

I'm sorry to hear that your controllers disconnect while using them on your console. Have you tried using a USB cable?

While the Xbox is on, go ahead and do a hard
reset and power cycle to the console. Hold down the power button on the console for about 10 seconds or until it shuts down. Once the Xbox is off, remove the power cable from the Xbox and the power outlet for about 5 minutes. Then re-connect and
wait 60 seconds before turning on the Xbox. Holding down the power button on the console to force a hard reset and then removing the power cable are both important steps.

If that doesn't help then you will need to try out a soft factory reset.

Press the Xbox button on the controller to open the guide.
Scroll to the right and select System > Settings > System > Console info.
Select Reset console.

Make sure to select "Keep my games & apps" and have the correct account login information plus your Wi-Fi password ready if you connect wireless because you will need to re-add the accounts that were on the Xbox and re-connect to your network during the
reset. Have you done these steps?

Rubénde la Torre

I'm afraid it is useless.

I have been trying to solve my problem in that beta website... But it is impossible. 😢

Rubénde la Torre

It seems it worked!!!

Thanks a lot, friend.

👍👍

{Parity}

Use this link to contact Xbox Support https://beta.support.xbox.com/contact-us

BeastBadshah

soporte de contacto

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[Mod Translation - Contact Support]

Contacto Support [Mod translation-Contact Support]