Contacting a Microsoft Support Agent to help with regaining Microsoft Minecraft Account...

Hi JustToasty, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

As I have checked, to access your Xbox account and other Microsoft services, you need to know the email address and password you used to set up your Microsoft account. Xbox Support can’t provide this information, even if you know your Gamertag.

I know that you just want to play the game again and sort this out, however, we may need to locate it first. Don't worry because I have here methods that you can definitely check. Here you go: https://support.xbox.com/en-US/help/account-pro...

Once you locate the email address you can then reset the password to access the Microsoft account to sign-in on the Minecraft launcher.

Hi Tin H! I hope you are well, delighted to be able to offer you my help!

If you have proof of purchase and can prove that your Minecraft account has been hacked, I recommend contacting Minecraft or Microsoft support directly. They will be able to help you regain access to your account and reset Minecraft activation without having to purchase it again. Please provide all the necessary information and evidence you have, so they can help you effectively.

Microsoft: https://support.microsoft.com/contactus/
Minecraft Support: https://help.minecraft.net/

Best regards,
Daniel.

Hi Redbeardbeer007! My name is Ricardo an independent advisor ready to help you with this situation!

All Microsoft or Xbox support agents will give you the same information, you need to complete the form successfully in order to regain access to your account, since you can only recover an account trough that form, or with the contact methods such as phone number or recovery email you registered on that account

Hi ZDragonLord X.

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First up, your brother will need to contact phone support to regain access to his account. Due to the sensitivity of info required for identity verification, forum support agents cannot assist you.
support.xbox.com/contact-us

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As for profiles, if the profile is still on the HDD when it's moved into a new console, it should still be there without needing to redownload it. Additionally, you don't need the original console to download a profile either - just the appropriate Microsoft
account credentials.

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Hope that helps.

Hi Josh! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Minecraft Java Edition.

Based on your description, the error suggests that the system can't find the Minecraft game license on your Microsoft account.

Your Minecraft account must have migrated to the original Microsoft account email address where it was first created.

In order to fix this, you will need to find the Microsoft account where your Minecraft was migrated and where your Minecraft game license was purchased.

Kindly sign in to all of your Microsoft email accounts on account.microsoft.com > payment and billing > order history > select the date of range when you purchased your Minecraft game.

From there, check if you have any Minecraft transactions. If you have found the transactions, use the same Microsoft account to login to Minecraft Launcher.

If you're unable to find the Minecraft game transaction, check your other Microsoft email accounts' order history.

In regards with Microsoft employee assistance, you may follow these steps to contact directly to Microsoft Xbox Support according to Microsoft Agent | Moderator, XBF Brad A and Xbox Ambassador, CosmicCraze:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37 and https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

Here's how to contact Xbox Support:

"Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes
> Select Show Contact options
> Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl