Contacting 2k to Backup my Save File to Online Cloud

so did this help you get your save data

What question do you have then?

Hi Temp,

As the question has been answered, I will go ahead and lock this thread as to prevent repetitive answers. Feel free to come back anytime if you have a question or issue.



Thanks,

Brad

First with the Xbox Ones you do not need an active gold subscription for it to backup to the cloud this is automatic on the Ones.

This was only a requirement for the 360s.

Second what you should try is to delete your local save data (this is normally what is corrupt) you can do this by following the directions on the following link.

https://beta.support.xbox.com/help/games-apps/game-setup-and-play/cloud-game-saves-faq

Here is a direct copy of what it says under the question of "How do I delete saves I don't want"

You can manage your data for individual games through My games & apps on your Home screen. Here's how:

1. On Home, select My games & apps.
   
2. Highlight the game, press the Menu button
    on your controller, and then select
   Manage game & add-ons.
3. In the menu on the left side of the screen, scroll down to
   Saved data, then highlight the saved data for your gamertag on the right and press the
   A button  on your controller.
   
4. You'll be prompted to confirm deletion of this game save data:
   
   • Delete from console removes the local copy of this save. You can get it from the cloud the next time you play.
     
   • Delete everywhere removes your saved data from this console, the cloud, and all other consoles you play on.
     
   • Cancel leaves your data intact.
     

If you click on delete from console this will delete the corrupt data then when you load back up the game it should download the good data from the cloud that is not corrupted.

That link will also give you the same answers that I have already given you about not needing a xbox live gold subscription in order to upload your game saves/data to the cloud.

Don't forget that you can now backup save files to the cloud storage.