contact microsoft via phone number

They no longer use a direct number. You can request a call back at http://support.xbox.com/contact-us If you're not seeing the option, change your category/topic. Typically
Subscriptions and Billing and "I don't recognize a charge" works for me.

Hello BMS28,

Glad to know I can assist if this has resolved your issues please click "Mark as answer".

Best Regards.

Thank you so much! We got to the bottom of the problem, live agent was extremely helpful. The payments have been going to an old xbox 360 account that hasn’t been used in over two years! Problem masked by my son using gifted subscriptions that I didn’t
fully know of. They’ve issued 3 month refund as all they can do but i will follow this up tomorrow using the contact phone number I’ve been given. To me there’s a moral issue in taking money repeatedly for an account that is clearly inactive - it really wasn’t
clear we had to go into the account and remove the payment, we thought we’d sorted it when we set the new xbox one up. Its not easy! Thanks again.

Hello BMS28,

Here is the phone number.

1-800-My-Xbox

https://beta.support.xbox.com/contact-us

Click this link for more information. You can also tell virtual agent you'd like to speak to a live agent.

Best regards!

Hi there,

for feedback on case numbers etc you will have to contact official Xbox Support via Phone or Microsoft Support Chat they will be able to get the details for that case etc.

To contact Xbox Support use the Phone or Microsoft Support Chat options at
http://support.xbox.com/contact-us