Conta perdida [Translate] Lost account

RafaelPfarrius · Nov 1, 2019

Olá, minha dúvida é a seguinte:

Perdi o acesso ao meu email e não consigo visualizar nada dele. Ainda tenho acesso minha conta microsoft, continuo, inclusive, jogando no xbox, mas no e-mail não. Gostaria de saber se há uma forma de modificar o e-mail de origem ou mesmo transferir os
dados dessa conta para uma nova conta microsoft, visto que tenho compras virtuais (jogos e expansções) na antiga conta.

Atenciosamente,

Rafael

[Translate]

Hello, my question is as follows:

I lost access to my email and I can't see anything from it. I still have access to my microsoft account, I still still play on xbox, but in the email no. I wonder if there is a way to modify the source email or even transfer the data from that account to
a new Microsoft account, since I have virtual purchases (games and expansions) in the old account.

Best regards

Rafael

:)

XBF Jeremy Z

Hello iTalo,

Thank you for contact Forum support!

Should the account have been hacked I recommend to try and recover the account under the recover account option of
Account.Microsoft.com.

Once you input your email it will ask for your password, then select Forgot password and try to recover the account.

Should there be any issues with recovering the account its best to contact a live support agent for more assistance.

The best way to reach Live Support would be here:

Contact Us

It's going to ask if you want help from the virtual agent select
no thanks, pick the category(Games)and just pick a contact method (request a call from support or Chat is faster).

Hope this helps.

{Parity}

You can't transfer from one account to another but you can try
changing the email address on the account you are using.

SilasLimaXb

recomendo que você tente usar o assistente de Solução de senha perdida ,
pois isso deve guiar você por algumas etapas sobre como recuperar sua conta.

Mistress Sara

Hello,

You can follow the steps here to recover your account.

https://support.microsoft.com/help/17875/microsoft-account-reset-or-recover-password

Or try the
Lost Account Solution wizard.

********

Olá,

Você pode seguir as etapas aqui para recuperar sua conta

https://support.microsoft.com/help/17875/microsoft-account-reset-or-recover-password

Ou tente o assistente de solução de conta perdida

https://support.xbox.com/my-account/microsoft-account/forgot-microsoft-account-solution

LOCKLD

Ola, tudo bem ? Sei cm é desesperador essa situação, pode dar mais detalhes ? Quais formas de recuperação já tentou ?

[Translation - Hello, how are you
? I know cm is desperate this situation, can you give more details?
What forms of recovery have you tried?]

Conta perdida [Translate] Lost account