CONSULTA -[Translation - INQUIRY]

Translation:

I have Xbox Live Gold payment for 12 months, how can I go to ultimate?

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Answer:

Hi, you can upgrade to Gamepass Ultimate if you have other subscription simply by purchasing one (or more) month of Gamepass Ultimate.

If this is the first time that you try GP Ultimate your active subscription will be added to the purchased months of GP Ultimate (ie. if you have 12 months of gold and you buy 1 months of GP Ultimate you will have
13 months of GP Ultimate)

if this is not the first time that you upgrade to Ultimate your active subscription will be combined with a fixed ratio (ie. if you have 12 months of gold and you buy 1 months of GP Ultimate you will have
5 months of GP Ultimate, since 12 months of gold correspond to 4 of GP Ultimate)

More information about GP Ultimate upgrade here: https://www.xbox.com/es-es/xbox-game-pass?source=lp

Hey
VALE*LULU*PONCE,

Thank
you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you require any help with any other issues, please feel free to come back to the Xbox Forums for further assistance. If anyone needs assistance
with this issue or any other issues, we suggest creating a new thread.

Thank you
again and have a great day
VALE*LULU*PONCE!

ya lo solucione gracias !!!!!!!!!!!

-[Translation - I already solved it thanks !!!!!!!!!!!]

Hi Fabian,

As the question has been answered, I will go ahead and lock this thread as to prevent repetitive answers. Feel free to come back anytime if you have a question or issue.

Thanks,

Brad

Hello VALE*LULU*PONCE,

Thanks for posting on the Xbox forums. We apologize for the translation issue. Are you stating that the Xbox 360's disc is stuck? We have a support article that provides troubleshooting steps for a

disc tray that is stuck. Be sure to let us know the results VALE*LULU*PONCE!