Console won't update or connect to network

No, 1st is factory refresh. If the console is connected to the network it will update without usb. The system update via usb OSU1 file is for when the console is not connected to a network and cannot be used if the console is enrolled in a Insider preview.

No. An account ban only affects the account. A console ban affects the entire console and won't allow the console to connect to the network.

Because those aren't used trough Xbox live, that's completely normal, the only thing you won't be able to do in the console is connect to the Xbox network, and only the things that need Xbox Network to work won't be available

Hi there Michelle,

Thanks for reaching out. I understand there is an issue with the Xbox One S stuck on an update. I recommend to try this

solution to help troubleshoot errors caused by an unsuccessful system update on your Xbox One console. It can also help if you need to update your console offline. A major factor in a successful console update is the network connection.

While connect to Xbox Live, your connection speed should be at least 1.5 Mb/s for the best experience. For more information about bandwidth usage or to troubleshoot your network connection, see the

Xbox One Network Connection Error Solution.

Try this out and let us know the results.

I appreciate the update. In order for us to check if it's the console or the network connection, is there a way for you to use a different network connection such as a mobile hotspot?