Console won’t sync to any wireless devices

You are supposed to link the Wireless Headset, after the console has booted to the Dashboard anyway & then link it to your active controller...

It's confusing the console, when you turn the controller on or sync it, to start the console & there is another device (Wireless Headset) trying to access the same quadrant.. The console is lagging, because, it is processing, what Wireless Device turned
it on to sync etc..

That's very strange, the controller and console work fine in one room but not another. There has to be something in the room that's causing interference. Do you have any wireless devices in your bedroom, router maybe or other wireless devices ? I guess you
have tried syncing the controller and console again in the bedroom ?

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What kind of surface is the console on in the bedroom, anything metal can cause connection issues with controller/console.

Hello, and thanks for getting in touch. I'm Aileen, and I'm here to provide you with advice as an independent advisor.

If your controller only works while plugged in and won’t stay synced wirelessly — even after trying restarts and settings — that usually points to one of a few issues:

First, make sure there are no wireless interference sources nearby like routers, metal shelves, or other Bluetooth devices. Try moving your Xbox to a different spot or clearing the area around it.

Next, double-check your controller firmware:

Plug in your controller with a USB cable

Press the Xbox button

Go to Settings > Devices & connections > Accessories

Select your controller > click the three dots > Update

If that doesn’t help, try re-pairing the controller this way:

Hold the Sync button on the Xbox until it flashes

Hold the Sync button on the controller until it flashes

Wait until both stop flashing and stay lit

Since the console is only 3 weeks old, you’re well within warranty. If syncing still fails, the internal wireless module in the Xbox itself could be the issue. Before considering repair, try this last check:

Test another wireless controller, if possible

If that one also fails to stay synced, it confirms it’s the Xbox’s wireless radio

If a second controller works fine, the first controller may be faulty instead

Please let me know if you need any further assistance. Looking forward to your response.

I have 2 wired controllers that work great, but I don't have any wireless controllers that are already synced, and no new ones will sync. Otherwise, no the console is perfect.

Next step....Other wireless devices can cause interference with wireless controllers. Consider turning off other wireless devices and re-syncing the controller to the console. Wireless controllers also need to be within range to work properly. Try having
your son operate the controller closer to the console to see if the connection issue is resolved. If you have done all of the previous troubleshooting and the batteries aren't low when this happens to him, unfortunately you may need to try another controller.