console trouble

Discus and support console trouble in XBoX on Consoles to solve the problem; i have a issue. My 1 son gt (lastedDutches86) have a communication & online suspension. But my 2nd son gt (Balla19121) is experiencing the same type... Discussion in 'XBoX on Consoles' started by LastedDuchess85, Oct 18, 2017.

  1. console trouble


    i have a issue. My 1 son gt (lastedDutches86) have a communication & online suspension. But my 2nd son gt (Balla19121) is experiencing the same type suspension issues his brother is. My question is how can (Balla19121) have these troubles without getting
    a suspension????

    :)
     
    LastedDuchess85, Oct 18, 2017
    #1
  2. MLConian
    MLConian Guest
    Console trouble

    What type of console do you have? Original 360, S or E?
     
    MLConian, Oct 18, 2017
    #2
  3. LinkinPrime
    LinkinPrime Guest
    Console trouble

    Check the power brick, does it have a light? What color is it? Check to make sure all cables are plugged in securely, try a different plug, if possible try a different power adapter.
     
    LinkinPrime, Oct 18, 2017
    #3
  4. Daft Badger
    Daft Badger Guest

    console trouble

    Sounds like a console privilege suspension has been issued.

    Using a secondary account to avoid a suspension on your main account is against the code of conduct so console privilege suspensions are issued to prevent this.

    Any profile/account on that console with have the same punishment as the suspended account.

    Your 2nd sons account will work on other devices.

    Console suspensions can not be appealed.

    You can appeal the account suspension by filing for a case review on the enforcement site here if eligible.
     
    Daft Badger, Oct 18, 2017
    #4
  5. Dadwhite
    Dadwhite Guest
    Be aware if both account have the same address and phone numbers they may consider the second account as someone trying to use a second account to avoid a suspension. They may not realize this are 2 totally different individuals
     
    Dadwhite, Nov 1, 2018
    #5
  6. Red Beard Slaps Win User

    trouble with console

    the sticker is there and they had a ps3 so didn't mess with the 360 at all. and they have been trying to figure the problem out too
  7. MLConian Win User

    Console trouble

    What type of console do you have? Original 360, S or E?
  8. XBF Mohammed C Win User

    Console Trouble

    If you haven't already, I would highly recommend checking the troubleshooting steps mentioned here: My Xbox console won't turn on | Xbox Support

    If your console still will not turn on, it needs to be serviced. To request service, sign in to Device service and repair with your Microsoft account and submit a service order: Device Services
  9. Daft Badger Win User

    console trouble

    Sounds like a console privilege suspension has been issued.

    Using a secondary account to avoid a suspension on your main account is against the code of conduct so console privilege suspensions are issued to prevent this.

    Any profile/account on that console with have the same punishment as the suspended account.

    Your 2nd sons account will work on other devices.

    Console suspensions can not be appealed.

    You can appeal the account suspension by filing for a case review on the enforcement site here if eligible.
  10. L4c3rd4 Win User

    Console Trouble

    In this case you have two options, mate, the first is to open a repair service with Microsoft support (I'll redirect you myself), but there is a cost (U$199 for xbox one S and U$299 for xbox one X) for maintenance since the console is out of warranty. Just one caveat, friend, is that due to the pandemic, repair/exchange services are delayed due to the accumulation of services, hampered by the pandemic.

    The second option would be for you to seek technical assistance in your city and take your console for repair, I believe it is the fastest way to resolve it. However, if you choose this way, I strongly advise you to seek assistance with good ratings beforehand. :)
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console trouble

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