Console stopped working- cannot access live

Didn't work. I ended up doing a factory reset..... checked the network status and it says connected but then I get an error that it cannot install updates because its not connected. Makes no sense. Going to get an ethernet cable today.

Thanks but its not new. My brother gave it to us for my kids. Warranty is long gone.

So I did the power cycle soft reset before as well as the modem so yesterday I did the factory reset with retaining the games. It was in start up mode and then got to updates and said it could not connect yet the test showed it was connected. I am going
to buy an ethernet cord today to see if hardwire to the wall works.

if none of the troubleshooting tips work, as you have only had the Xbox for a couple of months it should still be under warranty and you should be eligible for a repair/replacement if it is a problem with the console.

the following link provides all the information on how to request a repair under warranty and instructions on how to pack your Xbox for shipping.

https://support.xbox.com/en-GB/my-account/warranty-and-service/getting-your-product-serviced

hope this helps and your son is back to gaming as soon as possible

Modem had been reset a few times. Just did it again today.

just did a reset (save games) and when it was booting up it hit a new issue with an update.

it’s giving me error code 0X8B0500B6

i cant find what that code is.

From there it says you can check your Internet connection.

I selected my wireless option and then it just says which ones yours? Choose your wireless network… There’s nothing listed. I checked on my phone and there are four signals right here.