Console sent by support...something is wrong in the mail

Discus and support Console sent by support...something is wrong in the mail in XBoX on Consoles to solve the problem; Hi all, A week ago, i've sent a Xbox One X for repair at support center in Dusseldorf. Today I received a mail telling me they sent a Xbox 360... Discussion in 'XBoX on Consoles' started by Kadjar, Dec 5, 2017.

  1. Kadjar
    Kadjar Guest

    Console sent by support...something is wrong in the mail


    Hi all,

    A week ago, i've sent a Xbox One X for repair at support center in Dusseldorf.

    Today I received a mail telling me they sent a Xbox 360 console.

    Is this an automatic response because...the console damaged was an X, not a 360 !!!!

    So i'm a bit confused

    Service number : [Mod Removed]

    Thanks for answering

    :)
     
    Kadjar, Dec 5, 2017
    #1
  2. HassanB
    HassanB Guest
    Specializations for halo 4

    Definitely doesn't mean that at all, this is a promotion being run by Microsoft which means the e-mails are being sent out by Microsoft. The e-mail is *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***. Not something from 343 Interactive, not something they have the power to re-send to you.

    Contacting phone support only brings you back in a circle with them eventually telling you to post on the forums (which would be here). They have no control over dashboard promotions.
     
    HassanB, Dec 5, 2017
    #2
  3. Got the Mail that something is wrong with my Account

    Hi i got the mail that something is wrong with my account that i should contact the support here.
     
    XoX Natsu XoX, Dec 5, 2017
    #3
  4. Console sent by support...something is wrong in the mail

    You may want to talk to Xbox Support (phone or chat) for some more clarification. They have better access to customer records and reference/service numbers.

    Hopefully, someone just miscategorized the return console for the email, but still sent your repaired One X anyway.
     
    Internet Expert, Dec 5, 2017
    #4
  5. Internet Expert Win User

    Console sent by support...something is wrong in the mail

    You may want to talk to Xbox Support (phone or chat) for some more clarification. They have better access to customer records and reference/service numbers.

    Hopefully, someone just miscategorized the return console for the email, but still sent your repaired One X anyway.
  6. Nismu Win User

    Sent to wrong e-mail

    Cant this just count as a invalid e-mail or i need to call support in an attempt to remove the old e-mail for good?
  7. Nismu Win User

    Sent to wrong e-mail

    That never trully answered the question

    .doesnt matter, I fixed it on my own. For your future knowledge, just inform them to forward the e-mail to the xbxoz.e-mail instead of wasting time calling support.
  8. Miss Kleo Win User

    Sent to wrong e-mail

    Hello Nismu! I'm afraid that codes cannot be resent, if you received it from that email what you can do is log in using this old email, copy the code and then redeem it on your account. Let us know if this works!
  9. Mister Gwyther Win User

    Sent to wrong e-mail

    Hey there Nismu! If you are unable to change your MS Account or contact email yourself, you can give support a call or chat from our
    Contact Us page. They'll be able to straighten that out for you. As before though, we are unable to resend this email for you.
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Console sent by support...something is wrong in the mail

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