Console randomly turns itself on (and off)

I've had my Xbox One for a total of 2 days and this has been happening ever since I first turned it on.

The console will randomly turn itself on and then off. This is accompanied by the sound you get when you press the button on the front of the console (sometimes it will make the noise several times in a row ... say the "turn on" sound .. then the "turn off"
sound 4 or 5 times in a row).

I have tried:

• System Update
• Power Cycle (several times)
• Disconnecting power cord and restarting (several times)

Because I am getting the audio "tinkle" sound (from pressing the power button) I assume this is not a Kinect / Controller issue (as turning the console on or off using the controller or speech doesn't make any noise).

Has anyone else has this issue? And is there a fix?

:)

 

Xbox randomly turns itself on and off

my Xbox has started turning itself on and off randomly.... sometimes while I'm playing a game, other times while I'm just watching tv... why doesn't it do this??!! PLEASE HELP!!!

 

Xbox randomly turns itself on and off

It sounds like there could be an issue with either the console or power supply. If the steps in the guide didn't help, it's best to contact our chat/phone teams. The console may need to be serviced and they would be able to look into the warranty status
with you.

You can contact Official Xbox Support through either the live chat option (if available) or phone team
HERE.

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Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

 

Did you try another power power source to see if that is... if not then you might have. a defective console... try to reach support to see what can be done in your case!?!?

 

Hey there Atlas0416!

If you haven’t already, please go ahead and make a new thread detailing your issue and any troubleshooting steps (if any) you’ve tried so far. That way we can tailor our support specifically to you!